Digital Banking Experience Specialist

4 days ago


Kilmarnock, United Kingdom Teleperformance Full time

Are you looking for a challenging and rewarding role in customer service? Do you have a passion for delivering exceptional customer experiences? If so, we would love to hear from you As a Digital Banking Experience Specialist at Teleperformance, you will play a vital role in helping our clients deliver world-class customer experiences.

About the Role

This is an exciting opportunity to work as a Customer Service Representative for Virgin Money, one of the UK's leading banks. You will be based on-site at our premises and will be responsible for handling inbound calls from customers.

Key Responsibilities:
  • You will provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • You will have the opportunity to work with a range of customers, each with their own unique needs and requirements.
  • You will work closely with colleagues across the contact centre to ensure that customers receive the best possible service.
  • You will participate in ongoing training and development to enhance your skills and knowledge.
Requirements:
  • You should have excellent communication and interpersonal skills.
  • You should be able to work well under pressure and meet deadlines.
  • You should be flexible and adaptable, with a willingness to learn and develop new skills.
  • You should have a strong passion for delivering exceptional customer experiences.
  • You should have a basic understanding of digital banking products and services.
Estimated Salary: £22,000 - £28,000 per annumBenefits:
  • We offer a competitive salary and benefits package.
  • We offer ongoing training and development opportunities.
  • We offer a supportive and collaborative work environment.
  • We offer a range of discounts and rewards, including Cineworld tickets and Virgin Trains.
  • We offer a pension scheme and life insurance.


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