Customer Service Team Member

3 days ago


Kilmarnock, United Kingdom Teleperformance Full time

We are seeking a highly motivated and enthusiastic Customer Service Team Member to join our team at Teleperformance. In this role, you will be working as a Customer Service Representative for Virgin Money, providing an outstanding customer experience through your commitment, passion, and dedication to excellence.

About the Role

This is an onsite position where you will be handling inbound calls on behalf of our prestigious banking client, Virgin Money.

Key Responsibilities:
  • You will help customers use digital services, educate them on the benefits of digital, and guide them through the process.
  • You will resolve any queries customers may have with their banking, which can bring challenge and reward.
  • You will have great conversations to understand customers' needs and desires to find the best solution for them.
  • You will work with colleagues across contact centres so customers always have the right person to speak to.
Requirements:
  • You should have an insatiable curiosity to ask questions and offer the best solutions to customers.
  • You should have great communication skills with a natural ability to engage and build rapport with different personalities.
  • You should have a flexible and positive working approach to suit customer needs and business demands.
  • You should have genuine enthusiasm to work with the team to achieve collective goals in a timely way.
  • You should have a digital first mindset to help us achieve companywide expectations and brand growth.
Estimated Salary: £25,000 - £30,000 per annumBenefits:
  • We offer an online recruitment process with potential job offers within 24 hours.
  • We offer a refer and earn scheme earning up to £900 for referring a friend to work for TP and £300 for your friend too.
  • We offer 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
  • We offer length of service and monthly recognition awards.
  • We offer opportunities for career development and progression.
  • We offer employee welfare support with free access to our Mental Health Employee Assistance programme.
  • We offer a Pension Scheme.
  • We offer discounted holidays, flights, and hotels.
  • We offer discounted utility bills.
  • We offer Cineworld tickets - Up to 55% off.
  • We offer Virgin Trains - 20% off.
  • We offer Virgin Experience Days 20% off.
  • We offer 25% off O2 and 20% off EE Mobile Contracts.
  • We offer Sony 20% off Mobile Phones.
  • We offer Ray-Ban 20% off.


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