Customer Experience Advisor S1 Everyday Banking

5 months ago

Kilmarnock, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Kilmarnock

Country: United Kingdom

**Join our community**

We are currently recruiting for a Customer Experience Adviser to help cover peak periods and holidays; this is a flexible contract enabling you to balance your work commitments with other things you want to do. This role also offers the additional flexibility of working both at the branch and at your home. We’ll be asking that you work 65 hours each quarter (based on a calendar year). You may be offered additional hours if there’s a business need, and you can choose to do them if you’re available. We’ll agree the actual hours you’ll work in advance with you, so that we can align the times when our customers most need our support, balancing your personal commitments outside working hours.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries, and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

The role is based in our Kilmarnock branch; however, you may be required to be flexible to work in other branches within a reasonable travel distance of your home, as per business requirements.

This is a flexible part-time role, and you will be required to work a minimum of 65 hours per quarter agreed in advance between you and your manager. You will be working when our customers need us most during peak periods and covering other team members holidays and absence. Additional hours may be available dependent on the needs of the business.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs, and this flexible part-time role your salary, bonus (where eligible) and certain benefits will be pro-rated to reflect your working hours.
- Starting salary of £22,400 pro rata plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by inves

  • Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Kilmarnock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Kilmarnock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 25 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Kilmarnock** **or** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q...

  • Customer Experience Specialist for Banking Client

    2 weeks ago

    Kilmarnock, United Kingdom Teleperformance Full time

    About TeleperformanceTeleperformance is a leading global provider of customer experience solutions. We deliver an outstanding customer experience, driven by our commitment to excellence, passion, and dedication.Job DescriptionThis onsite role involves taking inbound calls on behalf of our prestigious banking client, Virgin Money. As a Customer Experience...

  • Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Kilmarnock** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom HRC Recruitment Full time

    _**Customer Advisor**_ - **Salary - £22,000 plus bonus**_ - **Kilmarnock - 15th January Start Date **_ - **Monday to Friday and every 3rd Saturday morning, no Sunday shifts!**_ - Are you confident speaking with customers on the phone? - Do you pride yourself on your customer service skills? - Are you focused on working with customers to get the best...

  • Parts Advisor

    6 months ago

    Kilmarnock, United Kingdom Pendragon Full time

    **Parts Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £21,744 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Customer Experience Advisor

    6 days ago

    Kilmarnock, East Ayrshire, United Kingdom JD Group Full time

    About This RoleWe're looking for a highly motivated and enthusiastic individual to join our team as a Sales Assistant. In this role, you'll be responsible for delivering exceptional customer experiences and contributing to achieving sales and KPI targets.You'll have the opportunity to work closely with your colleagues to achieve shared goals and develop your...

  • Service Advisor

    6 months ago

    Kilmarnock, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Customer Service Advisor

    2 months ago

    Kilmarnock, United Kingdom CV-Library Full time

    Customer Service Advisor** **Full-Time | Monday - Sunday** **Hourly Rate: Up to £11.90** **Start Date: 21st October** **Temporary Position: 3 Months** **Based in Kilmarnock** Are you energised by a fast-paced environment? Do you have a passion for delivering outstanding customer service? If you're available immediately, we want to hear from...

  • Service Advisor

    6 months ago

    Kilmarnock, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Service Advisor

    6 months ago

    Kilmarnock, United Kingdom Evans Halshaw Vauxhall Full time

    **Service Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...

  • Parts Advisor

    5 months ago

    Kilmarnock, United Kingdom Evans Halshaw Vauxhall Full time

    **Parts Advisor** **Evans Halshaw Vauxhall Kilmarnock** **Salary of £21,744 with £3,100 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Do you love working with people? Can you provide the highest standard of customer...

  • Digital Banking Experience Specialist

    3 days ago

    Kilmarnock, United Kingdom Teleperformance Full time

    Are you looking for a challenging and rewarding role in customer service? Do you have a passion for delivering exceptional customer experiences? If so, we would love to hear from you! As a Digital Banking Experience Specialist at Teleperformance, you will play a vital role in helping our clients deliver world-class customer experiences.About the RoleThis is...

  • Parts Advisor

    5 months ago

    Kilmarnock, United Kingdom Calex UK (Stellantis Automotive Recruiter) Full time

    **Do you love working with people? Can you provide the highest standard of customer service possible to ensure their needs and requirements are met consistently?** We looking for a **Parts Advisor** to join the friendly team at **Evans Halshaw Vauxhall** car dealership in **Kilmarnock**. We’re welcoming applicants who have previous Parts Advisor...

  • Service Advisor

    6 months ago

    Kilmarnock, United Kingdom Calex UK (Stellantis Automotive Recruiter) Full time

    **Do you have a passion for incredible customer service and an interest in the automotive industry, whether above or below the bonnet?** We looking for a **Service Advisor** to join the friendly team at **Evans Halshaw Vauxhall** car dealership in **Kilmarnock**. We’re welcoming applicants who have previous Service Advisor experience, or someone with a...

  • Customer Advisor Sales

    6 months ago

    Kilmarnock, United Kingdom Investing in Women Full time

    Are you a current full-time student seeking a part-time Saturday job? Would you like to gain experience in Customer Services in the Building Materials industry to complement your studies? A reputable company in Kilmarnock is hiring a Customer Services Advisor part-time for 4 hours per week to join their busy team. **Hours of Work**: Every Saturday morning...

  • Rental Customer Advisor

    6 months ago

    Kilmarnock, United Kingdom Arnold Clark Full time

    **Salary**: £11.75 per hour plus benefits **Type of work**: Temp **Location**: Kilmarnock About the role We’re looking for temporary summer cover for organised and enthusiastic Rental Customer Advisors to join our Kilmarnock Car & Van Rental branch. Hours 45 hours per week including alternative weekends. About the role As part of a busy Arnold Clark...

  • Vulnerable Customer Care Advisor

    4 weeks ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care Advisor Pertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.This is a very well suited role to those with a...

  • Vulnerable Customer Care Advisor

    4 months ago

    Kilmarnock, United Kingdom Pertemps Glasgow Full time

    Vulnerable Customer Care AdvisorPertemps are currently working with a Financial Services based company who are looking to expand their team.Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.This is a very well suited role to those with a...