Customer Solution Specialist

6 days ago

Kilmarnock, United Kingdom CCA Recruitment Full time

Join Our Clients Team as a Customer Solutions Agent in Kilmarnock

Unlock an exciting opportunity in debt management with comprehensive training and genuine prospects for building a fulfilling career with a forward-thinking employer.

Role Overview:
As a Customer Solutions Agent, you'll be at the forefront of our mission, handling inbound calls from customers regarding debt payment plans and collections. Your role entails taking ownership of customer accounts, providing practical solutions, and engaging with callers in a mature and compassionate manner.

What We Offer:
Competitive Salary: £22,000 per annum
Monthly Bonus: Up to £350
Hybrid Working Model: 3 days in the office, 2 days at home
Flexible Hours: Monday to Thursday, between 8am - 8pm; Friday, 9am - 5.30pm (every 3rd Saturday, 8am - 2pm)

What We're Looking For:
To thrive in this role, you should:
Demonstrate a strong background in customer service either call and contact centre / Healthcare / Hospitality
Possess proficient IT and communication skills.

Why Choose Our Client:
Comprehensive Training: They equip you with the tools and knowledge you need to excel.
Career Growth: Realistic opportunities for advancement within our dynamic organization.
Supportive Environment: Join a team that values your contributions and encourages professional development.

Join Them Today:
**Disclaimer**

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

**Salary**: £22,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Kilmarnock, KA1 1EA

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