Customer Relationship Specialist

3 weeks ago


Kilmarnock, United Kingdom Close Brothers Group Full time

Braemar Finance are looking for a Customer Relationship Specialist to join the team over the next 12 months to cover a Maternity Leave in the team. In the role you will provide an efficient and effective service to customers, our sales team and Intermediaries, understanding their needs and requirements and working to exceed those wherever possible.

Working as part of the Customer Relationship team, our ideal team member will possess excellent initiative and problem-solving skills. You'll be a strong communicator and have the ability to build effective working relationships with customers, suppliers and other internal stakeholders.

**RESPONSIBILITIES**:

- ** Proposal and Pay Out Processing**:

- Manage a number of clients/projects during in-life, ensuring that required customer information is collated, covenant testing is undertaken and annual reviews provided to credit as necessary.
- Work closely with customers, sales & intermediaries to ensure a smooth onboarding and agreement set-up processes
- Ensure all relevant internal checks and reviews are completed accurately and in line with company procedures
- Preparing accurate payments to suppliers, intermediaries and customers
- ** Customer Service**:?**
- Ensure all company systems, including ALFA, Middle Office and Salesforce are kept updated with relevant customer information and to agreed data quality standards
- Address customer complaints in accordance with policy
- Accurately process customer settlement figure requests from the Sales/Broker Team
- ** Risk & Compliance**:

- ** ?**Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.?

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- You're an open and effective communicator, able to build strong working relationships with peers and customers.
- You're able to work independently as well as part of a team
- You'll have a proactive mindset and and strong initiative
- You are highly numerate with analytical ability

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU**:

- Are good with Microsoft Products
- Have previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles

**_ We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role._**

**_ To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you._**

LI-JN1 #LI-onsite #LI-BRA



  • Kilmarnock, United Kingdom Close Brothers Group Full time

    Braemar Finance are looking for a Customer Relationship Specialist to join the team over the next 12 months to cover a Maternity Leave in the team. In the role you will provide an efficient and effective service to customers, our sales team and Intermediaries, understanding their needs and requirements and working to exceed those wherever possible. Working...


  • Kilmarnock, East Ayrshire, United Kingdom C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Full time

    Job DescriptionWe are looking for a highly motivated Sales Representative to join our team at C R Smith Glaziers (Dunfermline) Limited. The successful candidate will be responsible for developing and maintaining relationships with existing customers, identifying new business opportunities, and collaborating with internal teams to ensure seamless delivery of...


  • Kilmarnock, East Ayrshire, United Kingdom Arnold Clark. Full time

    Job DescriptionWe are currently looking for a Customer Experience Specialist to create an outstanding customer experience at our Hyundai branch in Kilmarnock. This role is ideal for someone who wants to help customers get excited about our products and provide them with a seamless buying experience.The successful candidate will be part of a dynamic team that...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Job Overview: Teleperformance is seeking highly motivated and customer-focused individuals to join our team as Customer Service Specialists. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing information on products and services.You will work in a dynamic environment, collaborating with colleagues to...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    About Our TeamAs a customer service specialist at Teleperformance, you will be part of a fast-paced contact centre team working alongside household-known clients to deliver exceptional customer service. Job DescriptionWe have a fantastic opportunity for an inbound customer service specialist to join our Lloyds Banking Division campaign. The role involves...


  • Kilmarnock, East Ayrshire, United Kingdom C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Full time

    As a Sales and Business Development Specialist at C R Smith Glaziers (Dunfermline) Limited, you will have the opportunity to work with a leading national brand in the home improvement industry. With over 48 years of experience, we are Scotland's number one home improvement specialist, providing state-of-the-art, thermal efficient products that are in high...

  • Customer Assistant

    2 weeks ago


    Kilmarnock, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Christmas - Clothing & Home - Kilmarnock** **Start Date**: 04/12/22** End Date**: 24/12/22 **Working Pattern**: Tuesday 2-8 Wednesday 1-7 Friday 2-8 Saturday 1-7 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an...

  • Customer Assistant

    2 weeks ago


    Kilmarnock, United Kingdom Marks & Spencer Full time

    Customer Assistant - Christmas - Foods - Kilmarnock Schedule Saturday 12.00 - 20.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...


  • Kilmarnock, United Kingdom Change Recruitment Full time

    Job Title - Customer Solutions Specialist Contract - Permanent Salary - £19,000 + Bonus Location - Kilmarnock Shift - Monday - Thurs 8am-8pm, Fri 9am-5pm, Saturday 9am-5pm (rotational pattern) Key Duties Include: - Using Multiple In-House systems - Taking incoming calls with queries from customers - Liaising with other departments within the business -...


  • Kilmarnock, United Kingdom Change Recruitment Group Full time

    Job Title - Customer Solutions Specialist Contract - Permanent Salary - £19,000 + Bonus Location - Kilmarnock Shift - Monday - Thurs 8am-8pm, Fri 9am-5pm, Saturday 9am-5pm (rotational pattern) Key Duties Include: - Using Multiple In-House systems - Taking incoming calls with queries from customers - Liaising with other departments within the business -...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    About TeleperformanceWe are a fast-paced contact centre employer working alongside renowned clients to deliver exceptional customer service. Our team is committed to providing world-class support, and we take pride in our collaboration with various household names.Estimated Salary: £18,000 - £22,000 per annumThis role involves delivering outstanding...

  • Customer Support Agent

    7 months ago


    Kilmarnock, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Support Agent** Pertemps are currently working with a fantastic company, who are looking for Customer Support Agents to join their busy teams. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems,...


  • Kilmarnock, United Kingdom Saint-Gobain Full time

    **Do you enjoy delivering first class customer service?** **Are you seeking a part time role in Ayrshire?** **Do you want to work with an employ you can support you need to flexibility and help you to develop and progress at your own pace?** Jewson in Kilmarnock is now looking for Customer Service Sales Advisor, we are happy to offer flexibility around...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Job OverviewAs a Customer Service Specialist at Teleperformance, you will play a vital role in delivering exceptional customer service to our clients. This is an exciting opportunity to join a fast-paced contact centre environment and work alongside a number of household name clients. About the RoleThis is a full-time position working as part of a team to...


  • Kilmarnock, United Kingdom Jewson Full time

    **Do you enjoy delivering first class customer service?** **Are you seeking a part time role in Ayrshire?** **Do you want to work with an employ you can support you need to flexibility and help you to develop and progress at your own pace?** Jewson in Kilmarnock and also Ayr is now looking for Customer Service Sales Advisor, we are happy to offer...

  • Experience Expert

    4 weeks ago


    Kilmarnock, East Ayrshire, United Kingdom Arnold Clark. Full time

    Your Career PathWe are seeking an experienced Customer Service Executive to join our team in Kilmarnock. As a Customer Service Executive, you will play a crucial role in delivering exceptional customer experiences and supporting our sales teams to achieve their targets.About the RoleThis is an excellent opportunity for a motivated and customer-focused...


  • Kilmarnock, East Ayrshire, United Kingdom Teleperformance Full time

    Job SummaryWe are seeking a skilled and enthusiastic Customer Service Specialist to join our team at Teleperformance. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service to clients across the globe.About UsTeleperformance is a leading global provider of customer experience solutions. We work closely...

  • Customer Assistant

    7 months ago


    Kilmarnock, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Kilmarnock Start Date: 30/06/24 End Date:19/010/24 Working Pattern Vac 1 Week 1 Sun 07:00-13:30, Fri 13:30-20:00, Week 2 Fri 04:00-10:30, Sat: 04:00-10:30 Vac 2 Week 1 Fri 04:00-10:30, Sat 04:00-10:30, Week 2 Sun 07:00-13:30, Fri 13:30-20:00 **All the details** **Customer Assistant - Foods -...


  • Kilmarnock, East Ayrshire, United Kingdom C R SMITH GLAZIERS (DUNFERMLINE) LIMITED Full time

    Role DescriptionThis Energy Efficiency Sales Specialist position offers an exciting opportunity to sell our innovative thermal products to homeowners in the West of Scotland. With a competitive salary and extensive benefits package, this role provides the ideal platform for sales professionals looking to excel in their careers.Main Responsibilities:Promote...


  • Kilmarnock, East Ayrshire, United Kingdom Ktpws Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Professional. In this role, you will contribute to delivering excellent customer service and promote the importance of people in achieving our vision and values.The successful candidate will be responsible for providing exceptional service to...