Customer Service Advisor for Housing

5 days ago


Beckenham, Greater London, United Kingdom The Oyster Partnership Full time

The Oyster Partnership is seeking an experienced Housing Customer Service professional to join their team as a Customer Service Advisor for Housing. This is a unique opportunity to work with a leading provider of housing services in South-East London.

Key Responsibilities:

  • Provide exceptional customer service to housing customers via telephone and other communication channels.
  • Resolve housing-related queries and issues in a timely and efficient manner.
  • Log and manage reactive repairs and planned works, including defects and maintenance requests.
  • Chase contractors for updates and ensure timely completion of work.
  • Manage arrears and rent queries, ensuring accurate and up-to-date records.
  • Provide reception and switchboard services, maintaining a high level of professionalism and courtesy.
  • Maintain high standards of probity and confidentiality, adhering to company policies and procedures.
  • Perform other duties as reasonably assigned by management.

Requirements:

  • Proven experience in housing customer service, repairs, and maintenance.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple queries.
  • Strong problem-solving skills, with a focus on resolving customer issues efficiently.
  • Proficiency in using relevant software and systems, including CRM and property management tools.


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