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Service Advisor
2 months ago
Job Summary:
We are seeking an experienced Service Advisor to join our high-performing aftersales team at Stephen James Group. As a Service Advisor, you will be the main contact for customers from initial meeting to final delivery, ensuring exceptional customer experience and building strong relationships.
Your Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Work closely with the sales team to understand customer needs and preferences, ensuring a seamless customer experience.
- Develop and maintain strong relationships with customers, building trust and loyalty.
- Stay up-to-date with product knowledge and industry developments, providing expert advice to customers.
- Contribute to the growth and success of the aftersales team, identifying opportunities for improvement and implementing changes.
Requirements:
- Proven experience as a Service Advisor or in a similar customer-facing role.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent product knowledge and understanding of the automotive industry.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects.
- Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
