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2 months ago
The Acorn Group is a leading provider of mortgage and protection services, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about helping individuals achieve their financial goals.
Job SummaryWe are seeking a highly skilled Mortgage Advisor - Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing expert advice and guidance to clients, ensuring their mortgage journey is smooth and stress-free.
Key Responsibilities- Advise clients on and arrange pure protection / life insurance products, growing and maintaining a client base from The Acorn Group-introduced clients.
- Develop relationships with colleagues within The Acorn Group and our estate agency partners to maximize lead generation.
- Work closely with your dedicated administrator to ensure that cases move from the point of application to on risk in a timely fashion, delivering the best customer outcome.
- Expert knowledge of the mortgage and protection markets.
- Ability to build relationships with the estate agency team and other departments.
- Proven track record for career growth and advancement within the company.
- Market leading training and ongoing professional development.
- Significant client referral opportunity driven by nationwide estate agency branch network and mortgage customer base.
- Structured training & support.
- Excellent opportunities for career progression.
- An excellent, uncapped commission structure with further bonuses.
- Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
- Excellent parental leave & company fertility policy in place.
- Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
- Retail discounts.