Technical Support and Service Delivery Lead
7 days ago
We're a global technology company with a presence in over 60 countries, and we're expanding our onsite support team in the UK. We're looking for a skilled Technical Support and Service Delivery Lead to join our team, responsible for ensuring seamless service delivery to our clients. Your key responsibilities will include managing service requests, resolving incidents, and maintaining accurate records of team activities.
**Responsibilities:**
- Oversee and manage the activities of the onsite support team
- Prepare and present weekly SLA/KPI reports and updates to management
- Respond to and resolve service requests and incidents efficiently
- Maintain accurate records of team activities and performance metrics
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a detail-oriented and results-driven individual with excellent communication skills, we'd love to hear from you.
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