Software Support Specialist

2 days ago

Tonbridge, Kent, United Kingdom Agency Software Worldwide Ltd Full time
Software Support Role

We are seeking a skilled Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Assist clients with software issues and provide solutions
  • Work closely with the development team to resolve complex technical issues
  • Document and track client issues and resolutions
  • Participate in training and development programs to improve technical skills

Requirements:

  • Excellent communication and problem-solving skills
  • Experience in a customer service or technical support role
  • Strong knowledge of software and technical systems
  • Ability to work in a fast-paced environment
  • Flexibility to work a hybrid schedule

What We Offer:

  • A competitive salary range of £23,400 - £28,337.92
  • A hybrid working pattern with the option to work from home
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment

About Us:

Agency Software Worldwide Ltd is a leading provider of bespoke project management and accountancy software to advertising, marketing, and PR agencies around the world. We are committed to delivering exceptional customer service and support to our clients.

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