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Software Support Specialist

2 months ago

Tonbridge, Kent, United Kingdom Agency Software Worldwide Ltd Full time

Job Summary

We are seeking a skilled Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support to clients via phone, email, and other communication channels
  • Assist clients with software issues, troubleshooting, and problem-solving
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our software products and services
  • Participate in training and professional development to stay up-to-date with industry trends and technologies

Requirements

  • Excellent communication and interpersonal skills
  • Experience in a customer service or technical support role
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of software applications and technical systems

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement with flexible hours