Helpdesk Support Specialist

3 weeks ago


Tonbridge, Kent, United Kingdom TN Recruits Full time

Helpdesk Support Specialist

At TN Recruits, we're seeking a skilled Helpdesk Support Specialist to join our team. As a crucial member of our software solutions provider, you'll be the trusted expert for clients worldwide, offering exceptional assistance and ensuring top-notch service satisfaction.

Key Responsibilities

  • Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
  • Deliver outstanding service, ensuring customers are pleased and their requirements are fulfilled.
  • Cultivate strong, positive relationships with clients.
  • Troubleshoot and resolve complex software challenges, walking clients through solutions step-by-step.
  • Maintain accurate records of every support interaction to keep the team informed and aligned.
  • Stay informed by learning about new updates and features, while attending training sessions to continuously enhance your expertise.
  • Contribute to a collaborative and supportive work environment where everyone feels appreciated.
  • Occasionally assist with special projects to consistently improve the customer experience.

Requirements

  • Excellent communication skills
  • Experience in customer support (face-to-face or via phone)
  • Strong analytical and problem-solving skills
  • Ability to handle multiple tasks and prioritize effectively

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