Helpdesk Support Specialist
3 weeks ago
Helpdesk Support Specialist
At TN Recruits, we're seeking a skilled Helpdesk Support Specialist to join our team. As a crucial member of our software solutions provider, you'll be the trusted expert for clients worldwide, offering exceptional assistance and ensuring top-notch service satisfaction.
Key Responsibilities
- Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
- Deliver outstanding service, ensuring customers are pleased and their requirements are fulfilled.
- Cultivate strong, positive relationships with clients.
- Troubleshoot and resolve complex software challenges, walking clients through solutions step-by-step.
- Maintain accurate records of every support interaction to keep the team informed and aligned.
- Stay informed by learning about new updates and features, while attending training sessions to continuously enhance your expertise.
- Contribute to a collaborative and supportive work environment where everyone feels appreciated.
- Occasionally assist with special projects to consistently improve the customer experience.
Requirements
- Excellent communication skills
- Experience in customer support (face-to-face or via phone)
- Strong analytical and problem-solving skills
- Ability to handle multiple tasks and prioritize effectively
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