IT Infrastructure Specialist
4 weeks ago
We are seeking a highly skilled IT Infrastructure Specialist to join our team at Class Technology Solutions Ltd. The successful candidate will be responsible for providing specialist ICT support to our clients, ensuring the establishment and maintenance of high-quality learning facilities.
Key Responsibilities:
- Under the guidance of the Network Manager, provide specialist ICT support to our clients.
- Connect and check hardware for normal operation.
- Set up a suitable desktop environment for users of a standalone or networked PC.
- Install simple software applications as required.
- Perform basic set-up and checking of networked PCs.
- Perform basic maintenance tasks for user accounts.
- Use simple utilities to change information on the intranet.
- Provide a good level of technical expertise to all assigned customer networks.
- To use our ticket-based system to manage and resolve problems.
- To identify areas of growth within the school from a technical and engineering front and escalate this to the account manager.
- Ability to effectively communicate technical information to the client and commercial information to the account manager.
- To complete regular checks on our client systems.
Requirements:
- Experience in a helpdesk or support environment.
- Willingness to work in teams to resolve common problems and be part of our rollout project teams.
- Microsoft Server Skills are desirable.
- Professional and polished communication skills.
- Experience in the education sector is desirable but not essential.
- Must have a clean and valid DBS disclosure.
- Keen desire to learn and expand on existing knowledge and skills.
Opportunities:
We can offer you an environment that is underpinned by a passionate, people-driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high-level IT projects.
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