Technical Support Specialist

2 months ago


Tonbridge, Kent, United Kingdom Trooli Ltd Full time

About Trooli Ltd

Trooli Ltd is a dynamic company that offers competitive salaries, comprehensive benefits, and opportunities for professional development.

Job Summary

We are seeking an experienced 3rd Line Support Engineer to join our technical services team. As a key member of our team, you will be responsible for handling complex technical issues escalated from our 1st and 2nd line support engineers.

Key Responsibilities

  • Configuring and installing hardware in office and data centre environments
  • Provisioning new network services and deploying software applications
  • Ensuring seamless integration and performance of networking components
  • Acting as an escalation point for complex technical issues and projects
  • Maintaining and optimising ESXi infrastructure and VMware environments
  • Leading and participating in software and hardware deployment projects

Requirements

  • Previous experience in a similar 3rd line support engineer role
  • Extensive hands-on experience with Linux operating systems
  • Proficiency in Microsoft desktop and server operating systems
  • Strong knowledge of Azure/Office 365, MDM solutions, and VMware ESXi/vSphere
  • Experience with MSSQL, MySQL, and PostgreSQL databases
  • Proven ability to manage time effectively and handle multiple tasks simultaneously
  • Direct experience or significant involvement in software and hardware deployment projects
  • Excellent communication and interpersonal skills

Qualifications

  • Bachelor's degree in computer science, Information Technology or a related field
  • ITIL Foundation Certificate is desirable
  • VMware Certified Professional (VCP) is desirable

Salary

The estimated salary for this role is £55,000 - £65,000 per annum, depending on experience.



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