Customer Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Customer Support Specialist to join our team at TN Recruits Ltd. As a Helpdesk Analyst, you will be responsible for providing exceptional support to our clients worldwide.
Key Responsibilities
- Respond to client inquiries via phone or email, resolving software issues and escalating urgent cases when necessary.
- Deliver outstanding service, ensuring client satisfaction and building strong relationships.
- Diagnose and solve complex software issues, guiding clients through the process.
- Maintain accurate logs of support calls to keep the team updated.
- Stay up-to-date with new software updates and features, attending training sessions to enhance skills.
- Collaborate with the team to create a supportive environment.
Requirements
- Excellent communication skills.
- Experience in customer service, either in-person or over the phone.
- Strong problem-solving abilities.
- Able to multitask and prioritize tasks.
- Passion for learning and staying up-to-date with software developments.
- Team player attitude and a knack for troubleshooting.
What We Offer
A dynamic work environment, opportunities for growth and development, and a chance to make a real impact on our clients' experiences.
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