Customer Support Specialist

3 weeks ago


Tonbridge, Kent, United Kingdom TN Recruits Ltd Full time

Job Summary

We are seeking a skilled Customer Support Specialist to join our team at TN Recruits Ltd. As a Helpdesk Analyst, you will be responsible for providing exceptional support to our clients worldwide.

Key Responsibilities

  • Respond to client inquiries via phone or email, resolving software issues and escalating urgent cases when necessary.
  • Deliver outstanding service, ensuring client satisfaction and building strong relationships.
  • Diagnose and solve complex software issues, guiding clients through the process.
  • Maintain accurate logs of support calls to keep the team updated.
  • Stay up-to-date with new software updates and features, attending training sessions to enhance skills.
  • Collaborate with the team to create a supportive environment.

Requirements

  • Excellent communication skills.
  • Experience in customer service, either in-person or over the phone.
  • Strong problem-solving abilities.
  • Able to multitask and prioritize tasks.
  • Passion for learning and staying up-to-date with software developments.
  • Team player attitude and a knack for troubleshooting.

What We Offer

A dynamic work environment, opportunities for growth and development, and a chance to make a real impact on our clients' experiences.



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