Software Support Specialist

4 weeks ago


Tonbridge, Kent, United Kingdom Paprika Software Full time
Job Title: Software Support Specialist

Location: Hybrid

Salary: £23,400 with progression up to £28,337.92

Job Type: Permanent - Full Time

Paprika Software provides a bespoke project management and accountancy product to advertising, marketing, and PR agencies around the world. We are currently seeking a Software Support Specialist to join our team.

Key Responsibilities:
  1. Provide exceptional customer service and support to our clients via phone, email, and other communication channels.
  2. Investigate and resolve technical issues related to our software product.
  3. Collaborate with our development team to identify and implement solutions to improve our product.
  4. Participate in training and professional development to stay up-to-date with the latest technologies and best practices.
  5. Work closely with our sales team to provide product demonstrations and support.

Requirements:
  1. Excellent communication and problem-solving skills.
  2. Experience in a customer-facing role, preferably in a technical support environment.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Enthusiasm for learning and staying up-to-date with industry trends.
  5. Strong team player with excellent interpersonal skills.

What We Offer:
  1. Competitive salary with opportunities for progression.
  2. Comprehensive training and development program.
  3. Hybrid working pattern with flexible hours.
  4. Opportunities for career growth and advancement.
  5. A dynamic and supportive team environment.

How to Apply:
Please submit your CV and cover letter to apply for this exciting opportunity.

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