Software Support Specialist
4 weeks ago
Location: Hybrid
Salary: £23,400 with progression up to £28,337.92
Job Type: Permanent - Full Time
Paprika Software provides a bespoke project management and accountancy product to advertising, marketing, and PR agencies around the world. We are currently seeking a Software Support Specialist to join our team.
Key Responsibilities:
- Provide exceptional customer service and support to our clients via phone, email, and other communication channels.
- Investigate and resolve technical issues related to our software product.
- Collaborate with our development team to identify and implement solutions to improve our product.
- Participate in training and professional development to stay up-to-date with the latest technologies and best practices.
- Work closely with our sales team to provide product demonstrations and support.
Requirements:
- Excellent communication and problem-solving skills.
- Experience in a customer-facing role, preferably in a technical support environment.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Enthusiasm for learning and staying up-to-date with industry trends.
- Strong team player with excellent interpersonal skills.
What We Offer:
- Competitive salary with opportunities for progression.
- Comprehensive training and development program.
- Hybrid working pattern with flexible hours.
- Opportunities for career growth and advancement.
- A dynamic and supportive team environment.
How to Apply:
Please submit your CV and cover letter to apply for this exciting opportunity.
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