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Software Support Specialist

2 months ago

Tonbridge, Kent, United Kingdom Agency Software Worldwide Ltd Full time
Software Support Role

We are seeking a skilled Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our software products
  • Participate in training and development programs to enhance technical skills
Requirements:
  • Excellent communication and problem-solving skills
  • Experience in a customer-facing role, preferably in a technical support environment
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong technical skills, including proficiency in software applications and operating systems
  • Ability to learn and adapt to new technologies and software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Hybrid working arrangement, with flexibility to work from home