IT Support Specialist

7 days ago


Tonbridge, Kent, United Kingdom Typhoon Recruitment Full time

Job Summary:

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Typhoon Recruitment. As a Technical Support Advisor, you will be the first point of contact between users and our Service Desk team, providing 1st line IT support to users in the Hotel and Leisure industry.

Key Responsibilities:

  • Provide prompt and proficient technical support to users via email and phone.
  • Identify, diagnose, and resolve IT issues in a timely and efficient manner.
  • Maintain up-to-date and accurate records of user interactions and technical issues.
  • Occasionally visit client sites on specific allocated projects.

Requirements:

  • At least 12-18 months of experience in a 1st line Technical Support role or a strong understanding of IT, perhaps a Graduate, with a strong interest in Computer Science.
  • Excellent customer service skills and a customer-focused approach.
  • Proficiency in Microsoft Office Word, Excel, and Outlook, as well as a good knowledge of Windows, Office 365 Management and Implementation, Anti-Virus Software, Network Administration, Peripherals, Imaging Software, TCP/IP, Server/PC build.
  • Ability to work well within a fast-paced environment and use your own initiative.

About Us:

Typhoon Recruitment is a leading recruitment agency providing online advertising and response management services. We are committed to finding the best talent for our clients and providing a fun and rewarding career for our employees.



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