Software Support Specialist
2 weeks ago
**Software Support Specialist**
We are seeking a highly skilled and motivated Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their software needs are met and exceeded.
Key Responsibilities:
- Provide exceptional technical support to customers via phone, email, and other communication channels.
- Troubleshoot and resolve software-related issues in a timely and efficient manner.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain in-depth knowledge of our software products and services.
- Stay up-to-date with industry trends and emerging technologies to provide innovative solutions.
Requirements:
- 2+ years of experience in technical support or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and technical skills, with a focus on software troubleshooting and resolution.
- Proficiency in issue tracking and resolution tools.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Collaborative team culture.
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