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Software Support Specialist

2 months ago

Tonbridge, Kent, United Kingdom Agency Software Worldwide Ltd Full time
Job Description

We are seeking a skilled Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and other communication channels.
  • Assist clients with software-related issues, including troubleshooting and problem-solving.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge of our software products and services.
  • Participate in training and professional development to stay up-to-date with industry trends and best practices.
Requirements:
  • Excellent communication and interpersonal skills.
  • Experience in a customer-facing role, preferably in a technical support environment.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of software applications and operating systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working arrangements, including hybrid working options.