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Software Support Specialist

2 months ago

Tonbridge, Kent, United Kingdom Agency Software Worldwide Ltd Full time

Software Support Role Overview

We are seeking a skilled Software Support Specialist to join our team at Agency Software Worldwide Ltd. As a Software Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

**Key Responsibilities:**

* Provide technical support to clients via phone, email, and chat
* Troubleshoot and resolve software issues in a timely and efficient manner
* Collaborate with internal teams to resolve complex technical issues
* Develop and maintain knowledge of our software products and services
* Communicate effectively with clients to understand their needs and provide solutions

**Requirements:**

* Excellent communication and problem-solving skills
* Experience in a customer service or technical support role
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and technical skills
* Ability to learn and adapt to new software and technologies

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**About Us:**

Agency Software Worldwide Ltd is a leading provider of bespoke project management and accountancy software to advertising, marketing, and PR agencies around the world. We are committed to delivering exceptional customer service and support to our clients.

**Language:**

en-US