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Business Manager, UK Customer

1 month ago

Edinburgh, Edinburgh, United Kingdom Royal London Group Full time

About the Role

As a key member of the Senior Leadership Team, you will play a crucial role in supporting the UK Chief Customer Officer (CCO) in driving business growth and success. This involves partnering with the CCO to develop and implement strategic plans, reviewing Board papers, and ensuring effective risk management.

Key Responsibilities

  • Coordinating the activities of the Senior Leadership Team to ensure seamless execution of business objectives.
  • Developing and maintaining strong relationships with internal and external stakeholders, including rating agencies.
  • Contributing to the annual business planning cycle, ensuring alignment with company goals and objectives.
  • Effectively balancing a varied workload, including detailed tasks and strategic work.
  • Operating with credibility and confidence when dealing with multiple Senior Stakeholder relationships.
  • Ensuring CCO risks are appropriately managed within the overall risk framework.

About You

We are seeking an exceptional individual with excellent people and workload management skills, a proven track record of delivery, and strong risk awareness. You will have excellent commercial acumen, including data and analysis skills, and excellent communication, negotiating, influencing, and leadership skills.

About Royal London

We are the UK's largest mutual life, pensions, and investment company, offering protection, long-term savings, and asset management products and services. Our People Promise is to provide a workplace that is inclusive, responsible, enjoyable, and fulfilling, underpinned by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.