Customer Experience Strategist

6 days ago


Edinburgh, Edinburgh, United Kingdom Tesco Underwriting Ltd. Full time
Unlock Your Potential as a Customer Experience Strategist

We're seeking an exceptional Customer Experience Strategist to join our team at Tesco Bank, part of Barclays Bank UK Plc. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has the strategic vision to drive business growth.

About the Role:

This key position involves leading the development and implementation of customer-centric strategies across various channels, ensuring seamless communication and engagement with customers. You'll work closely with stakeholders to identify opportunities for improvement and develop innovative solutions to drive business results.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer-centric mindset. If you're a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:

  • Develop and implement customer experience strategies that align with business objectives.
  • Collaborate with cross-functional teams to design and deliver personalized customer experiences.
  • Analyze customer data to identify trends and areas for improvement.
  • Provide expert advice on customer experience best practices and industry trends.
What We Offer:

We offer a competitive salary package, including:

  • Up to £57,000 per annum (dependent on experience).
  • A comprehensive benefits package, including private medical insurance, pension scheme, and annual bonus.
  • Ongoing learning and development opportunities to support your career growth.
Why Join Us?

Tesco Bank, part of Barclays Bank UK Plc, is a dynamic and inclusive workplace where everyone's welcome. We're committed to building a more inclusive environment and celebrating individuality. As a valued member of our team, you'll have the opportunity to grow your career, develop new skills, and make a meaningful contribution to our success.



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