Customer Service Representative for Water Retail
1 week ago
About the Role
We are seeking a highly motivated Customer Service Representative to join our team at Business Stream, one of the largest water retailers in the UK. This is an exciting opportunity to work with a trusted service provider to over 300,000 business customers.
Job Summary
In this role, you will be responsible for delivering exceptional customer service, resolving queries and issues efficiently, and providing accurate and timely billing information to customers. You will also have the opportunity to work closely with colleagues to deliver solutions and drive customer satisfaction.
Key Responsibilities
- Provide outstanding customer service via phone, email, or in-person
- Resolve customer queries and issues promptly and professionally
- Manage customer records accurately and ensure all procedures are followed
- Work collaboratively with colleagues to achieve team goals
Requirements
To be successful in this role, you will need:
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent problem-solving and analytical skills
- Attention to detail and accuracy
Benefits
You will enjoy a range of benefits, including:
- A competitive starting salary of £23,100, increasing to £24,150 after training and probation
- 10% annual bonus potential
- An attractive pension plan
- 31 days annual leave and six bank holidays
- Subsidised canteen and free gym membership
About Us
Bahavioural employer that values diversity and inclusion. We strive to create a positive work environment where everyone feels valued, supported, and empowered to succeed.
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