Customer Service Representative

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Halfords Group PLC Full time

At Halfords Group PLC, we're seeking a skilled Customer Service Representative to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional customer service and ensuring that our customers receive a market-leading standard of service.

Key Responsibilities:

  • Deliver great customer service, ideally in a retail sales environment
  • Proactively approach customers and understand their needs
  • Work on a rota basis, including weekends

Requirements:

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Availability to work on a rota basis, including weekends

We Offer:

  • Store discount, with 25% off most products across Halfords and Tredz
  • Employee discount, with up to 50% off your garage bills at Halfords Autocentre
  • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
  • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
  • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
  • Life Assurance
  • Uniform
  • Option to join our Sharesave scheme: save to purchase shares at a 20% discount
  • Cycle to Work scheme
  • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
  • Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

About Us:

We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.



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