Customer Success Associate
1 month ago
Aegon UK is seeking a Customer Success Associate to join our team in Edinburgh.
About the Role:
We are looking for a highly motivated and customer-focused individual to provide exceptional support to our customers in a digital environment. As a Customer Success Associate, you will be responsible for delivering an excellent customer service experience, managing internal and external customer escalations, and building positive relationships with stakeholders.
Key Responsibilities:
- Deliver an excellent customer service experience through all stages of the customer journey.
- Manage internal and external customer escalations via digital chat and email.
- Build positive relationships with stakeholders at all levels.
Requirements:
- Demonstrable skills in delivering an excellent customer service experience.
- Strong Pension product knowledge (SIPP, GPP and Trust Based Schemes).
- A strong grasp of platform technology solutions and digital communication tools.
- Good understanding of the Financial Services industry.
About Aegon UK:
Aegon UK is a leading provider of pension and investment products. We are committed to helping our customers achieve their financial goals and live their best lives.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work with a leading provider of pension and investment products.
- A collaborative and supportive work environment.
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