Customer Success Lead

1 week ago


Edinburgh, Edinburgh, United Kingdom Forrit Technology Limited Full time
Be Part of Our Delivery Team as a Project Manager

We are seeking an experienced Project Manager to join our team in Edinburgh. As a key member of our delivery team, you will be responsible for the smooth delivery of technical projects, including platform migrations onto the Cloud-based Forrit One CMS.

About Us

Forrit Technology Limited is a leading provider of cloud-native CMS solutions, helping organisations reduce third-party software costs and create fast pay-back on their investment. Our customers are based in highly regulated industries, and our platform provides customisable approval processes, clear audit trails, and optional roll-back to ensure compliance with regulations.

Key Responsibilities
  1. Lead regular internal and external status & planning meetings, managing risk and unblocking issues to reach the desired outcome.
  2. Coordinate project deliverables with technical developers and QA team colleagues.
  3. Proven experience in using Agile methodologies in project delivery (certification beneficial).
Requirements
  • A minimum of 2 years of experience in customer success, technical project management.
  • Proven track record in managing complex/multiple technical projects, client relationships, and platform migrations, ideally in a Web/CMS environment.
  • Familiarity with Microsoft Azure and Content Management Systems (CMS) is highly desirable.
Salary

The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.



  • Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full time

    Cathcart Technology is recruiting a Head of Customer Success to lead their customer-facing operations and drive business growth through exceptional customer relationships.The successful candidate will have a strong background in customer success, project management, and people management, with experience in managing cross-functional teams and developing...


  • Edinburgh, Edinburgh, United Kingdom Aegon UK Full time

    Aegon UK is seeking a Customer Success Associate to join our team in Edinburgh.About the Role:We are looking for a highly motivated and customer-focused individual to provide exceptional support to our customers in a digital environment. As a Customer Success Associate, you will be responsible for delivering an excellent customer service experience, managing...


  • Edinburgh, Edinburgh, United Kingdom Worldline Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Worldline. As a Customer Success Manager, you will be responsible for leading and managing the end-to-end service experience of a portfolio of customers.Key ResponsibilitiesLead and manage the end-to-end service experience of a portfolio of customersReview, manage, and...


  • Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full time

    Customer Success ProfessionalAbout the RoleWe are seeking a highly skilled Customer Success Professional to join our team at SIX Payment Services. As a Customer Success Professional, you will be responsible for leading and having accountability for the end-to-end service and experience of a portfolio of customers.About the ResponsibilitiesYou will review,...


  • Edinburgh, Edinburgh, United Kingdom Dayshape Full time

    We're an award-winning enterprise software scale-up with high ambitions for growth. Our advanced resource management solution, incorporating AI and intelligent automation, helps professional services firms optimize their workforce like never before. Our target customers are global firms, international networks, and large nationwide or regional organizations...


  • Edinburgh, Edinburgh, United Kingdom Trip Full time

    Job SummaryWe are seeking a Customer Success Specialist to join our team at Trip. In this role, you will be responsible for handling customer complaints and issues in a timely and professional manner.Key Responsibilities:Document and process customer complaints and GR issuesMaintain positive customer relationships while ensuring compliance with company...


  • Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full time

    OverviewSix Payment Services is a leading innovator in the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses worldwide.Salary and BenefitsWe offer a competitive salary, with an estimated £65,000 - £75,000 per annum, plus benefits including 30 days holiday, employee private...


  • Edinburgh, Edinburgh, United Kingdom Dayshape Full time

    About usWe are a leading provider of advanced resource management solutions, leveraging AI and automation to help professional services firms optimize their workforces. Our innovative platform, Dayshape, has been recognized for its ability to handle complex requirements with ease.Our customers include top-tier accounting firms and global organizations, with...


  • Edinburgh, Edinburgh, United Kingdom Amazon UK Services Ltd. Full time

    Join Amazon UK Services Ltd. as a Customer Service Lead and contribute to the success of our EU Customer Services team.About the RoleThis role requires a seasoned professional with expertise in customer service, program management, and process improvement. The ideal candidate will have a strong background in managing customer-facing teams, driving defect...


  • Edinburgh, Edinburgh, United Kingdom Forrit Technology Limited Full time

    About the RoleWe are seeking a highly experienced Senior Project Manager to join our team at Forrit Technology Limited. The ideal candidate will have a strong background in technical project management, customer engagement, and account management.Key ResponsibilitiesApply agile project management methodologies to new/evolving migration projects, including...


  • Edinburgh, Edinburgh, United Kingdom Compass Group UK Full time

    About the OpportunityWe are seeking an experienced Catering Supervisor to join our team as a part-time Customer Experience Lead. The successful candidate will oversee all Compass Group UK&I customer experience operations for a major High Street brand, contracted to 20 hours per week.This is a fantastic opportunity for a motivated individual who is passionate...


  • Edinburgh, Edinburgh, United Kingdom Lead Careers Full time

    Landscape Architect RoleLead Careers is seeking a talented Landscape Architect to join a dynamic team within a multidisciplinary studio in the UK. This exciting opportunity involves working on a variety of high-profile projects, ranging from urban landscapes to large-scale masterplans.Key ResponsibilitiesDevelop innovative landscape designs and solutions...


  • Edinburgh, Edinburgh, United Kingdom Smart PA Full time

    Role OverviewThe Client Engagement Manager plays a pivotal role in driving revenue growth at Smart PA. This position involves managing the entire client lifecycle, from initial sale and onboarding to ongoing account management. The primary focus is on ensuring client success and retention while building long-term relationships with clients.Key...


  • Edinburgh, Edinburgh, United Kingdom Starbucks Full time

    Job DescriptionAs a Cross-Functional Leader, you will oversee the entire Starbucks store operation in Edinburgh, focusing on delivering outstanding customer experiences and driving business results.This includes managing teams, developing sales strategies, and collaborating with cross-functional teams to achieve business objectives.Required Skills and...


  • Edinburgh, Edinburgh, United Kingdom Acosta Full time

    Acosta is seeking a skilled Retail Field Sales Representative to join our team. As a key member of our sales force, you will be responsible for forging strong relationships with independent store owners and decision makers in your territory.The ideal candidate will possess excellent communication and negotiation skills, as well as a passion for building...


  • Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

    XCT Trains Limited is seeking a Retail Service ManagerThe ideal candidate will be responsible for providing an exceptional customer experience on our trains.Key responsibilities will include maintaining high standards of customer service, selling refreshments to customers, and offering complimentary refreshments to First Class passengers.The successful...


  • Edinburgh, Edinburgh, United Kingdom FatFace Full time

    Job DescriptionWe are seeking a skilled and experienced Crew Team Leader to join our team at Edinburgh Airport. This is an exciting opportunity for the right candidate to take on a leadership role and contribute to the success of our store.About FatFaceFatFace is a leading fashion brand that prides itself on its commitment to style, quality, and...


  • Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    About UsWe are Diligenta, a leading provider of Life and Pensions Administration Services. Our vision is to be recognized as the best-in-class platform-based service provider in the industry.Our mission is to deliver exceptional customer service and transform our clients' operations through positive change and development.


  • Edinburgh, Edinburgh, United Kingdom Harrods Full time

    Role OverviewThis exciting role will see you take on the challenge of creating world-class customer experiences for every individual who walks through our doors. As a key member of our team, you will be responsible for delivering exceptional service, ensuring high visual merchandising standards, and maintaining adequate stock levels.


  • Edinburgh, Edinburgh, United Kingdom The Lead Network Group Full time

    We are looking for a skilled Marketing and Sales Support Specialist to join our team and contribute to the success of our clients. As a key member of our team, you will be responsible for developing and implementing offline marketing strategies that drive results.About the Company:The Lead Network Group is a dynamic marketing agency committed to delivering...