Customer Service Team Lead

7 days ago


Edinburgh, Edinburgh, United Kingdom XC Trains Limited Full time

XCT Trains Limited is seeking a Retail Service Manager

The ideal candidate will be responsible for providing an exceptional customer experience on our trains.

  • Key responsibilities will include maintaining high standards of customer service, selling refreshments to customers, and offering complimentary refreshments to First Class passengers.
  • The successful candidate will be able to work independently and as part of a team, providing support to colleagues as needed.
  • Flexibility is essential, with a willingness to work varied shifts, including early mornings, evenings, and weekends.

Applicants should have strong communication skills, a customer-focused approach, and the ability to work in a fast-paced environment.

As a Retail Service Manager, you will play a vital role in ensuring our customers receive a great journey experience on our trains.



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