Customer Service Team Lead

3 days ago


Edinburgh, Edinburgh, United Kingdom C & P Recruitment Full time
Job Overview
C & P Recruitment is seeking a highly skilled Customer Service Administrator to join our team. This role offers a unique opportunity to provide exceptional service to customers and support the department with administrative tasks.

**Key Responsibilities:**
• Respond to customer enquiries in a professional manner, ensuring satisfaction.
• Establish strong relationships with clients and external contractors.
• Resolve customer complaints effectively, maintaining a positive experience.
• Manage incoming mail, sorting, distributing, and handling customer enquiries.
• Prepare letters, emails, reports, spreadsheets, and provide general administrative support for the Customer Service Manager.
• Assist the Customer Service Manager in managing and overseeing remedial work.
• Coordinate with external contractors as needed.
• Maintain the Customer Service Manager's diary and schedule meetings.
• Ensure home registrations are completed on the day of legal completion.

**Salary:** £25,000 - £28,000 per annum, depending on experience.

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