Incident Service Team Lead

Incident Service ManagerAt Diligenta, we're seeking an experienced Incident Service Manager to join our team in Edinburgh. As a key member of our Corporate Incidents Senior Management Team, you'll be responsible for effectively managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key...

Incident Service ManagerAbout the RoleDiligenta is seeking an experienced Incident Service Manager to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key...

Job SummaryWe are seeking a highly skilled and experienced Incident Management Lead to oversee the effective management of incidents across the EMEA region. The ideal candidate will have a proven track record of managing teams and ensuring that incidents are resolved efficiently.Key ResponsibilitiesLead a team of Incident Managers in coordinating incident...

About this roleWe are seeking a skilled Incident Management Lead to oversee the effective management of incidents across the EMEA region. This role entails line management for a team of Incident Managers, ensuring they are well-supported and equipped to handle incidents efficiently.The Incident Management Lead will be responsible for planning resource...

Incident Management Lead, Vice PresidentAbout this roleTeam OverviewOur team is responsible for the remediation of critical production incidents, as well as driving efforts to implement scalable stability solutions across the organization. We are seeking a motivated, collaborative, and inclusive Incident Manager Lead who can bring their diverse perspective...

Company Overview: Diligenta is a leading Platform-based Life and Pensions Administration Service provider, striving to be the Best in-class. Customer service is at the forefront of our operations, aiming to transform our clients' businesses.Salary: The annual salary for this role ranges from £43,434-£54,293, depending on experience.Job Description:The...

Incident Management RoleWe are seeking an experienced Incident Management Specialist to join our team at Worldline. As an Incident Manager, you will be responsible for driving ITIL incident management best practices and leading a team of analysts to ensure all service targets and quality standards are met.Key ResponsibilitiesManage and drive ITIL incident...

Incident Management RoleWe are seeking an experienced Incident Management Specialist to join our team at Worldline Global. As an Incident Management Specialist, you will be responsible for driving ITIL incident management best practice and leading a team of analysts to ensure all team members meet KPIs, service targets, and quality standards.Key...

As an Incident Management Specialist at Worldline, you will be responsible for driving ITIL incident/jeopardy management best practice. You will lead, coach, and mentor a team of analysts to ensure all team members meet KPIs, service targets, and quality standards.Key Responsibilities:Manage and drive ITIL incident/jeopardy management best practiceLead,...

We are seeking a highly skilled Incident Management Specialist to join our team in Dalgety Bay, Dunfermline. As an Incident Management Specialist, you will play a critical role in driving ITIL incident/judgement management best practice and leading a team of analysts to ensure all service targets and quality standards are met.Key Responsibilities:Manage and...

Job SummaryThe Corporate Incident Lead role is a key position at Diligenta, responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of incidents, planning actions to rectify the issue, and managing the resolution process.Key ResponsibilitiesOwning the project management of individual...

Job SummaryWe are seeking a highly skilled Incident Management Specialist to join our team at Worldline. As an Incident Management Specialist, you will be responsible for managing and driving ITIL incident/jeopardy management best practice.Key ResponsibilitiesManage and drive ITIL incident/jeopardy management best practiceLead, coach, and mentor a team of...

Incident Administrator RoleDiligenta is a leading provider of life and pensions administration services. We're seeking an Incident Administrator to join our Corporate Incidents team.As an Incident Administrator, you will be responsible for completing rectification activities for corporate incidents, ensuring they meet client and regulatory expectations. You...

Incident Resolution SpecialistDiligenta's vision is to be acknowledged as a leading provider of platform-based life and pensions administration services. Our customer-centric approach is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture...

Incident Administrator Job DescriptionAt Diligenta, we're seeking an Incident Administrator to join our Corporate Incidents team. As an Incident Administrator, you'll play a crucial role in delivering rectification activities for corporate incidents, ensuring they meet client and regulatory expectations while providing exceptional customer service.Your...

Incident Resolution SpecialistDiligenta is seeking a skilled Incident Resolution Specialist to join our Corporate Incidents Team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.Key Responsibilities:Investigate and analyze the root cause of corporate incidentsPlan and implement...

About the RoleDiligenta is seeking a skilled Incident Resolution Specialist to join our Corporate Incidents Team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the root cause of corporate incidentsPlan and implement actions to...

Incident Resolution SpecialistWe are seeking an Incident Resolution Specialist to join our Corporate Incidents team at Diligenta. As an Incident Resolution Specialist, you will be responsible for completing rectification activities for all corporate incidents for our clients, ensuring they are delivered in line with client and regulatory expectations, while...

Incident Administrator Role OverviewDiligenta is seeking a highly skilled Incident Administrator to join our Corporate Incidents team. As an Incident Administrator, you will be responsible for completing rectification activities for corporate incidents, ensuring they are delivered in line with client and regulatory expectations.Key ResponsibilitiesRaise...

Incident Resolution SpecialistAt Diligenta, we're committed to delivering exceptional customer service and ensuring our clients' operations are transformed. As an Incident Resolution Specialist, you'll play a vital role in completing rectification activities for corporate incidents, ensuring they meet client and regulatory expectations. Your main purpose...