Incident Management Lead, Vice President

2 weeks ago


Edinburgh, Edinburgh, United Kingdom undisclosed Full time

About this role

We are seeking a skilled Incident Management Lead to oversee the effective management of incidents across the EMEA region. This role entails line management for a team of Incident Managers, ensuring they are well-supported and equipped to handle incidents efficiently.

The Incident Management Lead will be responsible for planning resource allocations, ensuring adequate coverage to respond to incidents promptly. During high-priority incidents, the lead will oversee and own the remediation through coordinating with multiple partner teams to mitigate the business impact and restore services.

Key Responsibilities

  • People Management and operational shift coordination.
  • Support Incident Management in coordinating resolution and restore normal service operation during technology Incidents and Major Incidents.
  • Drive communication with senior management both during and after incidents, providing timely updates and detailed post-incident reports.
  • Continuous improvement of ServiceNow (SNOW) and Standard Operating Procedures (SOPs) to align with best practices and regulatory requirements.

Requirements and Qualifications

The ideal candidate should have:

  • 6+ years' experience in the role of Incident Manager, including prior management experience.
  • Availability as a weekend escalation point of contact on a rotational basis.
  • Familiarity with industry-standard Incident and Problem Management practices.
  • Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization.
  • Excellent organizational skills, and attention to detail.
  • Previous experience working in the Financial Services or Technology industry.
  • An understanding of running services on Cloud Infrastructure solutions and application monitoring solutions.
  • Ability to leverage data-driven analytics tools like Power BI, Tableau, MS Excel.
  • High-level understanding of scripting or basic development language skills to automate common tasks.

Our benefits

We offer a wide range of employee benefits, including retirement investment, education reimbursement, comprehensive resources for physical and emotional well-being, family support programs, and Flexible Time Off (FTO).

Our hybrid work model

BlackRock's hybrid work model enables a culture of collaboration and apprenticeship, enriching the experience of our employees, while supporting flexibility for all. Employees are required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

About BlackRock

At BlackRock, we are connected by one mission: to help more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes, and starting businesses. Our investments help to strengthen the global economy, support businesses, finance infrastructure projects, and facilitate innovations that drive progress.

We are proud to be an Equal Opportunity Employer, evaluating qualified applicants without regard to age, disability, race, religion, sex, sexual orientation, and other protected characteristics at law.



  • Edinburgh, Edinburgh, United Kingdom ENGINEERINGUK Full time

    Incident Management Lead, Vice PresidentAbout this roleTeam OverviewOur team is responsible for the remediation of critical production incidents, as well as driving efforts to implement scalable stability solutions across the organization. We are seeking a motivated, collaborative, and inclusive Incident Manager Lead who can bring their diverse perspective...


  • Edinburgh, Edinburgh, United Kingdom Blackrock, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Incident Management Lead to oversee the effective management of incidents across the EMEA region. The ideal candidate will have a proven track record of managing teams and ensuring that incidents are resolved efficiently.Key ResponsibilitiesLead a team of Incident Managers in coordinating incident...


  • Edinburgh, Edinburgh, United Kingdom State Street Full time

    About the RoleWe are seeking a Senior Vice President to lead our multi-year Payments, Cash, and Custody strategic development program. As part of this program, you will be responsible for modernizing and simplifying State Street's core custody technology platforms.Key ResponsibilitiesDevelop and execute a multi-year strategy to convert from legacy...


  • Edinburgh, Edinburgh, United Kingdom State Street Full time

    Job SummaryWe are seeking a highly skilled Cash Administration Manager, Vice President to join our team at State Street. As a key member of our Cash Administration team, you will be responsible for managing the day-to-day operations of our EMEA Cash Administration team, ensuring the smooth execution of cash, settlements, and ad-hoc processing tasks.Key...


  • Edinburgh, Edinburgh, United Kingdom oilandgasjobsearch Full time

    Job Title: Oil and Gas Transformation Consulting Vice PresidentOverview: We are seeking an experienced individual with strong consulting exposure to join our Utilities & Energy team, working on the pursuit and delivery of digital transformation consulting services, as well as providing subject matter expertise, capability development and intellectual capital...


  • Edinburgh, Edinburgh, United Kingdom Craneware Full time

    About the RoleWe are seeking a highly experienced Senior Vice President of Data and Trisus Platform Engineering to lead our Data and Platform Portfolio teams. As a key member of our leadership team, you will be responsible for enhancing the capability and capacity of these teams to support our company's substantial growth plans.Key ResponsibilitiesDrive and...


  • Edinburgh, Edinburgh, United Kingdom ENGINEERINGUK Full time

    About this roleWe are seeking a highly skilled Vice President, Provider Risk and Performance Specialist to join our team at ENGINEERINGUK. As a key member of our Global Provider Strategy team, you will be responsible for establishing and deploying risk management strategies for service providers.ResponsibilitiesPartner with teams across ENGINEERINGUK to...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Incident Service Leader Role OverviewDiligenta is a leading life and pensions administration service provider, aiming to be the best in class. We're seeking an experienced Incident Service Leader to join our team in Edinburgh, working closely with the Corporate Incidents Senior Management Team.Key Responsibilities:Manage Incident Team Leaders and team...


  • Edinburgh, Edinburgh, United Kingdom Worldline Full time

    Incident Management RoleWe are seeking an experienced Incident Management Specialist to join our team at Worldline. As an Incident Manager, you will be responsible for driving ITIL incident management best practices and leading a team of analysts to ensure all service targets and quality standards are met.Key ResponsibilitiesManage and drive ITIL incident...


  • Edinburgh, Edinburgh, United Kingdom Worldline Full time

    We are seeking a highly skilled Incident Management Specialist to join our team in Dalgety Bay, Dunfermline. As an Incident Management Specialist, you will play a critical role in driving ITIL incident/judgement management best practice and leading a team of analysts to ensure all service targets and quality standards are met.Key Responsibilities:Manage and...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Incident Service ManagerAbout the RoleDiligenta is seeking an experienced Incident Service Manager to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for managing the operational day-to-day activity across multi-site locations, including oversight of our Offshore teams.Key...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job Summary: We are seeking an experienced Incident Management Specialist to join our team in Edinburgh. As a key member of the Corporate Incidents Senior Management Team, you will be responsible for effectively managing the operational day-to-day activity across multi-site locations, as well as overseeing the Offshore teams.


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Job SummaryThe Corporate Incident Lead role is a key position at Diligenta, responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of incidents, planning actions to rectify the issue, and managing the resolution process.Key ResponsibilitiesOwning the project management of individual...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Company Overview: Diligenta is a leading Platform-based Life and Pensions Administration Service provider, striving to be the Best in-class. Customer service is at the forefront of our operations, aiming to transform our clients' businesses.Salary: The annual salary for this role ranges from £43,434-£54,293, depending on experience.Job Description:The...


  • Edinburgh, Edinburgh, United Kingdom Boralex Inc. Full time

    Job Title: Head of Financial OperationsBoralex Inc. is seeking a highly skilled and experienced Head of Financial Operations to join our team in Edinburgh. As a key member of our finance department, you will be responsible for leading the financial operations of our UK subsidiaries, ensuring compliance with UK GAAP and IFRS accounting standards, and...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Incident Administrator RoleDiligenta is a leading provider of life and pensions administration services. We're seeking an Incident Administrator to join our Corporate Incidents team.As an Incident Administrator, you will be responsible for completing rectification activities for corporate incidents, ensuring they meet client and regulatory expectations. You...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    Corporate Incident Resolution SpecialistAbout the RoleDiligenta is seeking a skilled Corporate Incident Resolution Specialist to join our team. As a key member of our Corporate Incidents team, you will be responsible for reviewing and resolving corporate incidents for our clients.Key ResponsibilitiesInvestigate and analyze the cause of corporate...


  • Edinburgh, Edinburgh, United Kingdom Diligenta Full time

    About DiligentaDiligenta's mission is to deliver exceptional Life and Pensions Administration Services, with a focus on customer satisfaction. Our goal is to transform our clients' operations by providing innovative solutions.Role OverviewWe are seeking an Incident Resolution Specialist to join our Corporate Incidents Team. The successful candidate will play...


  • Edinburgh, Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    Company OverviewSanderson Recruitment Plc is a leading provider of recruitment services, helping businesses find the best talent for their teams. Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider.We are driven by a culture that values positive change and development, making us a home for...


  • Edinburgh, Edinburgh, United Kingdom addepar Full time

    About UsAddepar is a leading technology and data company that empowers investment professionals to provide informed guidance to their clients. With a global presence in over 45 countries, our platform aggregates portfolio, market, and client data for over $6 trillion in assets.The RoleWe are seeking a Senior Security Operations Analyst to join our...