Corporate Incident Specialist

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

Job Summary


The Corporate Incident Lead role is a key position at Diligenta, responsible for reviewing and resolving corporate incidents for our clients. This involves investigating and analysing the cause of incidents, planning actions to rectify the issue, and managing the resolution process.


Key Responsibilities



  • Owning the project management of individual corporate incidents to ensure agreed actions and timescales are met.
  • Leading CI team training, mentoring, and auditing.
  • Supporting CI-related changes from raising initial change requests through review and feedback on Business Requirement Documents.
  • Working towards key performance indicators and delivering against objectives set through monthly focus reviews.
  • Completing required regulatory/tax reporting and breach identification.

Requirements



  • Strong knowledge of life and/or pensions.
  • Excellent communication skills.
  • Ability to work effectively under pressure.
  • Proficient skills in MS Office Word and PowerPoint.
  • Ability to train and mentor.
  • Excellent planning and organisation skills, ability to manage own workload effectively.

About Diligenta


Diligenta is a leading provider of corporate incident management services. We are committed to delivering high-quality solutions to our clients and providing a supportive and collaborative work environment for our staff.


Benefits



  • 33 days including bank holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • Personal and career development opportunities.
  • Access to perks at work, including discounted shopping and cycle to work scheme.
  • Company-wide wellbeing programme.
  • Contributory company pension scheme.


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