Incident Resolution Specialist
12 hours ago
Role Overview
Diligenta is seeking a skilled Incident Administrator to join our Corporate Incidents team. As an Incident Administrator, you will be responsible for completing rectification activities for corporate incidents, ensuring timely and accurate delivery to our clients.
Key Responsibilities
- Raising compensation payments and calculating late payment interest
- Investigating populations to identify impacted customers
- Calculating customer detriment
- Updating data on BaNCS
- Communicating with customers via letter or phone to resolve rectification actions
Requirements
- Excellent written communication skills
- Customer-focused with a professional telephone manner
- Ability to quickly absorb product and process knowledge
- Proficiency in navigating multiple computer systems
- Ability to work effectively under pressure
- Flexibility and adaptability
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Private Healthcare
- Personal and career development opportunities
- Access to Perks at Work and Cycle to Work Scheme
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