Incident Resolution Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Diligenta Full time

Incident Resolution Specialist

Diligenta is seeking a skilled Incident Resolution Specialist to join our Corporate Incidents Team. As an Incident Resolution Specialist, you will play a crucial role in reviewing and resolving corporate incidents for our clients.

Key Responsibilities:

  • Investigate and analyze the root cause of corporate incidents
  • Plan and implement actions to rectify the issue
  • Coordinate communication among internal stakeholders, policyholders, advisors, and external clients
  • Oversee the entire incident process, including investigation, analysis, planning, and remediation
  • Handle regulatory reports and identify any breaches promptly

Requirements:

  • Strong knowledge of Life and/or Pensions products
  • Good working knowledge of BaNCS
  • Excellent analytical skills and ability to make sound logical decisions
  • Strong customer focus with excellent written and verbal communication skills

Benefits

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Car Allowance
  • Private Healthcare
  • Personal and career development opportunities

About Diligenta

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.



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