Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as an Administration & Customer Service Advisor.
As a key member of our retail team, you will provide exceptional customer service, ensuring that our customers receive a market-leading standard of care and support.
Key Responsibilities
- Deliver great customer service, responding to customer queries and resolving issues in a timely and professional manner
- Work on customers' vehicles in our car park and on bikes in-store, helping us to wow every customer
- Maintain a high level of product knowledge, ensuring that customers receive accurate information and advice
- Work collaboratively with colleagues to achieve sales targets and drive business growth
- Develop and maintain strong relationships with customers, building trust and loyalty
Requirements
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Desirable Skills
- Knowledge and skills in car parts fitting and cycle repair
- Experience of working towards and achieving sales targets
What We Offer
- Competitive salary and benefits package
- Opportunities for career development and progression
- Training and support to help you succeed in your role
- A fun and supportive work environment
About Halfords
We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We are committed to creating an inclusive workplace for our colleagues, and we welcome applications from all backgrounds and experiences.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter outlining your experience and qualifications.
Equality and Diversity
Halfords is an equal opportunities employer and welcomes applications from all backgrounds and experiences. We are committed to creating an inclusive workplace where everyone feels valued and respected.
Contact Us
For more information about this role or to discuss your application, please contact our recruitment team.
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