Customer Service Representative

4 days ago

Edinburgh, Edinburgh, United Kingdom Skipton Building Society Full time

Role Overview

We are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for providing exceptional customer service, engaging with customers to understand their needs, and promoting our full range of savings and lending products.

Key Responsibilities

  • Act as the first point of contact for customers in branch and over the phone, providing a welcoming and helpful service.
  • Engage with customers to understand their financial goals and provide tailored solutions to meet their needs.
  • Proactively contact customers to discuss their needs and provide information on our products and services.
  • Use internal systems to maintain accurate customer records and identify vulnerable customers who require additional support.
  • Adhere to and understand the appropriate policies, standards, controls, and limits of authority applicable to your role.

What We Offer

  • Annual discretionary bonus scheme, with an average on-target bonus of 8%.
  • 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
  • Holiday trading scheme, allowing the ability to buy and sell additional annual leave days.
  • Generous employer pension contributions, up to 10% per annum dependent on employee selection.
  • Access to the Lifeworks employee assistance program, including wellbeing apps and online employee discounts.
  • Two paid volunteering days per year, allowing you to get involved with local charities.

About Us

Skipton Building Society is a mutual organization, owned by our members, not shareholders. We are committed to helping our customers achieve their financial goals and providing a first-class service every time.

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