Client Success Manager
16 hours ago
The Client Engagement Manager plays a pivotal role in driving revenue growth at Smart PA. This position involves managing the entire client lifecycle, from initial sale and onboarding to ongoing account management. The primary focus is on ensuring client success and retention while building long-term relationships with clients.
Key Responsibilities:
* Lead, mentor, and manage the Client Engagement team to drive performance in relation to KPIs.* Provide regular training and feedback to upskill the Client Engagement team.* Foster a collaborative and client-centric culture within the team.* Develop and implement strategies to meet or exceed revenue targets.* Oversee the sales pipeline, ensuring timely follow-up and conversion of leads.* Collaborate with marketing to optimise lead generation and conversion strategies.* Conduct market research to identify customer needs, business competition, and the ideal client persona.* Utilise CRM systems to review sales activities and sales performance.* Design a streamlined onboarding process to ensure new clients are set up for success.* Act as a key point of contact for clients, ensuring their needs are met and expectations exceeded.* Develop and maintain strong relationships with clients.* Utilise data and analytics to monitor team performance, customer satisfaction, and sales metrics.* Prepare regular reports for senior management, providing insights and recommendations where applicable.
Cross Functional Collaboration:
* Collaborate with Service Delivery teams to monitor customer satisfaction and engagement, identifying opportunities for improvement.* Collaborate with Service Delivery teams to develop strategies to enhance customer retention, reduce churn, and increase lifetime value.* Work closely with marketing and service delivery teams to ensure alignment on goals and strategies.* Provide insights from customer interactions to inform other relevant teams.* Coordinate with the finance team on pricing strategies, contract renewals, and billing processes.
Reporting Requirements:
* Ensure weekly, monthly, and quarterly reporting is complete to the expected standards.* Pull data and compile reports, presenting back to the line manager and wider team.* Ensure all departmental risks and issues are reported, tracked, and resolved.* Continuously improve processes and frameworks.
-
Client Success Representative
1 week ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeJoin us at Stampede AI Ltd, a pioneering software company shaping the future of hospitality technology.Key ResponsibilitiesCoordinate with internal departments, third-party IT companies, and partners to facilitate smooth onboarding of new customers and address technical challenges promptly.Utilise bug reporting and CRM data to identify trends and patterns,...
-
Client Relationship Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £30,000 - £45,000At beBee Professionals, we are looking for a Client Relationship Manager to join our team in Edinburgh, United Kingdom. The successful candidate will have a strong background in managing client relationships, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of existing clients to ensure their needs are...
-
Client Relationship Manager
2 months ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £30,000 - £45,000Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Edinburgh. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...
-
Client Relationship Manager
2 months ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £30,000 - £45,000Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Edinburgh. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...
-
Client Relationship Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Harrison Scott Associates Full timeOverviewHarrison Scott Associates is a leading recruitment agency specializing in the placement of top talent within the marketing industry.We are currently seeking an experienced Client Relationship Manager to join our team and manage a portfolio of high-profile clients within the direct mail sector.SalaryThe successful candidate can expect a highly...
-
Client Relationship Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom mtc. Full timeThe role of a Digital Account Manager at mtc. presents an exciting opportunity for individuals who thrive in customer-facing roles. As a key member of our team, you will be responsible for managing client relationships and providing exceptional service through our dedicated Aftercare system. With a focus on building strong relationships and driving sales...
-
Client Relationship Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £30,000 - £45,000We are looking for a Client Relationship Manager to join our team at beBee Professionals in Edinburgh, UK.Key Responsibilities:Manage client relationships, ensuring their needs are met and identifying opportunities for growth.Develop and execute tailored sales strategies to meet client objectives.Collaborate with internal teams to deliver high-quality...
-
Customer Success Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Worldline. As a Customer Success Manager, you will be responsible for leading and managing the end-to-end service experience of a portfolio of customers.Key ResponsibilitiesLead and manage the end-to-end service experience of a portfolio of customersReview, manage, and...
-
Client Relationship Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Acosta Full timeRole Overview We are seeking a talented Territory Sales Representative to join our team at Acosta. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with clients across your territory. Key Responsibilities: • Foster relationships with key decision makers in independent stores, delivering...
-
Customer Success Senior Project Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom Forrit Technology Limited Full timeAbout the RoleWe are seeking a highly experienced Senior Project Manager to join our team at Forrit Technology Limited. The ideal candidate will have a strong background in technical project management, customer engagement, and account management.Key ResponsibilitiesApply agile project management methodologies to new/evolving migration projects, including...
-
Customer Success Lead
1 week ago
Edinburgh, Edinburgh, United Kingdom Forrit Technology Limited Full timeBe Part of Our Delivery Team as a Project ManagerWe are seeking an experienced Project Manager to join our team in Edinburgh. As a key member of our delivery team, you will be responsible for the smooth delivery of technical projects, including platform migrations onto the Cloud-based Forrit One CMS.About UsForrit Technology Limited is a leading provider of...
-
Client Relationship Manager
1 month ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £30,000 - £45,000We are looking for a skilled Client Relationship Manager to join our team in Edinburgh. As a key member of our team, you will be responsible for managing and maintaining relationships with existing clients, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Develop and execute strategies to meet...
-
Client Relationship Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Schroders Full timeAbout Cazenove CapitalWe are a leading wealth management business, part of the global investment manager Schroders. We help our clients around the world invest money to meet their goals, fulfill their ambitions, and prepare for the future.The RoleWe are seeking an experienced professional to join our team as a Client Services Executive. In this role, you...
-
Client Account Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom GB035 Mercer (UK) Limited Full timeJob Title: Client Account ManagerWe are seeking an experienced Client Account Manager to join our Employee Benefits team in Edinburgh/Glasgow. This role involves managing a portfolio of clients, developing strong relationships, and providing expert guidance on employee benefits solutions.About the RoleThis is a fantastic opportunity for someone with a strong...
-
Senior Client Relationship Manager
5 days ago
Edinburgh, Edinburgh, United Kingdom Mitie Full timeJob SummaryWe are seeking an experienced Senior Client Relationship Manager to oversee the delivery of Hard Services on various healthcare sites. This role will involve dual responsibilities, working closely with Cumberland Infirmary and SNBTS.The ideal candidate will have experience in a similar level within the Healthcare Sector, with an engineering...
-
Head of Customer Success
5 days ago
Edinburgh, Edinburgh, United Kingdom Cathcart Technology Full timeCathcart Technology is recruiting a Head of Customer Success to lead their customer-facing operations and drive business growth through exceptional customer relationships.The successful candidate will have a strong background in customer success, project management, and people management, with experience in managing cross-functional teams and developing...
-
Client Relationship Manager
3 days ago
Edinburgh, Edinburgh, United Kingdom HSBC Full timeJob Overview:This is an exciting opportunity to join our team as an Account Manager in Edinburgh Park, Edinburgh. As an Account Manager, you will be responsible for providing exceptional support to high-valued Global Liquidity and Cash Management clients.The role involves managing day-to-day client inquiries, establishing and maintaining excellent working...
-
Strategic Client Relationship Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom BJSS Full timeWe're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993, we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations, delivering solutions that millions of people use every day.In the last 30 years, we've won several awards, including a...
-
Customer Success Operations Manager
1 week ago
Edinburgh, Edinburgh, United Kingdom SIX Payment Services Full timeOverviewSix Payment Services is a leading innovator in the payments technology industry, shaping how the world pays and gets paid. Our solutions power the growth of millions of businesses worldwide.Salary and BenefitsWe offer a competitive salary, with an estimated £65,000 - £75,000 per annum, plus benefits including 30 days holiday, employee private...
-
Client Insights Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom 11037 Citibank, N.A. United Kingdom Full timeAbout the RoleWe are looking for an experienced Client Reporting Analyst to join our Fund Accounting team in the United Kingdom. In this role, you will be responsible for developing and delivering client reporting initiatives and driving efficiency.The ideal candidate will have a thorough knowledge of client or performance reporting requirements and a sound...