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Complaint Resolution Specialist

1 month ago

Glasgow, Glasgow City, United Kingdom greenbean Full time
Job Description

We are seeking a skilled Complaint Resolution Specialist to join our team in Glasgow. The successful candidate will be responsible for investigating internally identified errors and ensuring customer care standards are met.

Key Responsibilities:

  1. Investigate and resolve complaints in a timely and professional manner.
  2. Proactively contact investors and manage cases, setting expectations and delivering excellent customer service.
  3. Develop formal and informal networks throughout the company to facilitate information gathering.
  4. Capture all details and progress of a complaint, categorising it in accordance with business and FCA standards.
  5. Identify ways to improve customer service and complaint handling, sharing specialist knowledge.
  6. Vacation and holiday scheme available.

What You'll Get:

  • A competitive salary with annual reviews.
  • A comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing.
  • Opportunities for professional development and growth.