Senior Complaints Resolution Specialist
1 week ago
About the Role: We are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at Greenbean. As a key member of our customer care team, you will be responsible for handling complaints and price comparison cases to the highest standards, in compliance with the Code of Conduct.
Key Responsibilities:
- Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct
- Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints
- Developing formal and informal networks throughout the company to facilitate information gathering
- Proactively contacting investors and managing cases, setting expectations and delivering excellent customer service
- Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards
About Us: At Greenbean, we aim to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.
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Complaints Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom greenbean Full timeRole OverviewWe are seeking an exceptional Complaints Resolution Specialist to join our team at Greenbean in Glasgow. As a key member of our team, you will be responsible for handling complaints and price comparison cases with the highest level of professionalism.
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Complaint Resolution Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom greenbean Full timeJob DescriptionWe are seeking a skilled Complaint Resolution Specialist to join our team in Glasgow. The successful candidate will be responsible for investigating internally identified errors and ensuring customer care standards are met.Key Responsibilities:Investigate and resolve complaints in a timely and professional manner.Proactively contact investors...
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Complaints Resolution Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our Continental European Complaints Team based in Glasgow. As a key member of our team, you will play a crucial role in ensuring accurate assessment and dedicated management of complaints in line with European regulatory requirements.Key ResponsibilitiesEngage with...
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Dedicated Complaint Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom CHUBB Full timeAt Chubb, we are committed to delivering exceptional customer experiences. We are currently seeking a dedicated and highly skilled Dedicated Complaint Resolution Specialist to join our team.
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Glasgow, Glasgow City, United Kingdom Teleperformance Full timeJob OverviewWe are seeking an experienced Complaints Handler to join our team in Glasgow, UK. As a key member of our Customer Resolutions department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.The ideal candidate will have a minimum of 1 year's experience in complaint handling within a Financial...
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Customer Experience Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Optical Express Full timeCustomer Experience Resolution SpecialistWe are seeking a highly skilled Customer Experience Resolution Specialist to join our Clinical Services team at Optical Express in Glasgow City Centre.This is an exciting opportunity to work as the key point of contact for patients with service-related queries, delivering exceptional customer service and ensuring...
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Dispute Resolution Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Greenbean Full timeWe are working with Greenbean, a company that values service excellence, to find the ideal candidate for a Dispute Resolution Specialist in Glasgow.The salary for this role is £29,000-£31,000 per annum, which is a competitive offer for someone looking to join their team.Key Responsibilities:Supporting service excellence objectives to ensure positive...
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Error Investigator and Resolutions Coordinator
4 weeks ago
Glasgow, Glasgow City, United Kingdom greenbean Full timeKey ResponsibilitiesAs a Complaints Resolution Specialist, your primary responsibilities will include:Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.Developing formal and...
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Complaint Handling and Resolution Expert
1 day ago
Glasgow, Glasgow City, United Kingdom Teleperformance Full timeKey ResponsibilitiesWe are looking for an experienced Complaints Handler to join our team in Glasgow, UK. The successful candidate will be responsible for:Managing and resolving customer complaints in a timely and professional mannerInvestigating root causes of complaints and gathering information from relevant teams or stakeholdersProviding feedback and...
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Customer Service Resolution Specialist
4 weeks ago
Glasgow, Glasgow City, United Kingdom Three UK Full timeWe are seeking a highly skilled and motivated Customer Service Resolution Specialist to join our team at Three UK.About the RoleThis is an exciting opportunity to work in a fast-paced, customer-centric environment where you will be responsible for resolving complex customer complaints and issues.Key ResponsibilitiesProtect and enhance our reputation by...
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Claims Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Love Success Recruitment Full timeLove Success Recruitment is seeking a Claims Resolution Specialist for an immediate 9-month project with a global insurance firm.About the RoleThis fully remote position offers a day rate of £180-195 and requires you to work a 40-hour week, Monday to Friday with flexibility. You will be responsible for receiving claims notifications, assessing claims, and...
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Dispute Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Exchange Street Claims ltd Full timeAt Exchange Street Claims ltd, we are seeking a highly skilled Dispute Resolution Specialist to handle Domestic and HNW claims up to £100,000 in value throughout Scotland.The ideal candidate will have expert knowledge of loss adjusting principles and practices, with the ability to work independently and as part of a team.We offer a competitive salary of...
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Debt Resolution Advisor
1 day ago
Glasgow, Glasgow City, United Kingdom Anderson Knight Full timeDebt Resolution Advisor Job Description:We are looking for an experienced Debt Resolution Advisor to join our team at Anderson Knight. As a Debt Resolution Advisor, you will be responsible for providing specialist support and collections activities to vulnerable customers and those in arrears.Main Duties and Responsibilities:Carry out debt resolution...
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Financial Services Specialist
4 hours ago
Glasgow, Glasgow City, United Kingdom Teleperformance Full timeJob Summary:">We are seeking a highly skilled Financial Services Specialist to join our team at Teleperformance. As a key member of our customer resolution team, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Main Responsibilities:">Investigate and resolve customer complaints through thorough...
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Conflict Resolution Specialist
4 hours ago
Glasgow, Glasgow City, United Kingdom AJ FOX COMPLIANCE Full timeAJ FOX COMPLIANCE is a leading provider of compliance solutions, seeking an experienced Conflict Resolution Specialist to join our team. As a key member of our Global Law Firm's Compliance Department, you will play a crucial role in ensuring all policies and procedures are in place to avoid conflicts of interest, protect confidential information, and...
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Dedicated Legal Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Meraki Talent Ltd Full timeAbout the RoleWe are seeking an experienced Legal Counsel to lead our customer complaints remediation efforts and ensure fair and timely resolution of disputes.Key ResponsibilitiesProvide expert legal advice and oversight on customer complaints and dispute resolution processes.Review, assess, and guide the remediation of complex customer complaints, ensuring...
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Conflict Resolution Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Ashurst Full timeAbout AshurstDepartment/Role OverviewAshurst is a leading global law firm that requires a skilled Conflict Resolution Specialist to join our Global Risk & Compliance Department. The successful candidate will be responsible for analysing new clients and matters to identify and resolve legal and commercial conflicts of interest.The role is ideal for an...
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Property Dispute Resolution Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Chadwick Nott Full timeWe are seeking an exceptional Property Dispute Resolution Specialist to join our team at Chadwick Nott. The ideal candidate will have a minimum of 5 years PQE and strong experience in Property Litigation and Commercial Litigation with the ability to work efficiently with minimal supervision.The salary for this role is estimated to be around...
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Dispute Resolution Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Ably Resources Full timeAbly Resources is a progressive and modern legal practice seeking an Assistant Solicitor to join their dispute resolution team. This role offers exposure to a broad range of dispute litigation matters, including conducting hearings in the Sheriff Courts and the Court of Session.The successful applicant will act for clients in resolving contentious issues,...
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Senior Dispute Resolution Lawyer
2 weeks ago
Glasgow, Glasgow City, United Kingdom Addleshaw Goddard Careers Full timeAre you a motivated and ambitious lawyer looking to take your career to the next level? As a Senior Dispute Resolution Lawyer at Addleshaw Goddard Careers, you will be part of a dynamic team that delivers exceptional results for our clients. We boast a presence across all UK offices and internationally, recognised by independent commentators as a leading...