Senior Complaints Resolution Specialist

1 week ago


Glasgow, Glasgow City, United Kingdom Greenbean Full time

About the Role: We are seeking a highly skilled Senior Complaints Resolution Specialist to join our team at Greenbean. As a key member of our customer care team, you will be responsible for handling complaints and price comparison cases to the highest standards, in compliance with the Code of Conduct.

Key Responsibilities:

  • Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct
  • Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints
  • Developing formal and informal networks throughout the company to facilitate information gathering
  • Proactively contacting investors and managing cases, setting expectations and delivering excellent customer service
  • Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards

About Us: At Greenbean, we aim to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.



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