Debt Resolution Advisor

5 days ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

Debt Resolution Advisor Job Description:

We are looking for an experienced Debt Resolution Advisor to join our team at Anderson Knight. As a Debt Resolution Advisor, you will be responsible for providing specialist support and collections activities to vulnerable customers and those in arrears.

Main Duties and Responsibilities:

  • Carry out debt resolution activities according to company policies and procedures.
  • Provide individualised support to vulnerable customers to achieve positive outcomes.
  • Manage forbearance cases and update agreements.
  • Communicate effectively with customers and maintain accurate records.
  • Ensure compliance with regulatory requirements and internal policies.
  • Negotiate realistic repayment plans with customers.

Required Skills and Experience:

  • Previous experience in debt resolution or customer-facing roles.
  • Knowledge of FCA regulations.
  • Excellent communication and negotiation skills.
  • Flexible, detail-oriented, and a strong team player.

This is a unique opportunity for a debt resolution expert to make a meaningful impact.

Estimated Salary: £24,200 per annum.



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