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Error Investigator and Resolutions Coordinator

1 month ago

Glasgow, Glasgow City, United Kingdom greenbean Full time
Key Responsibilities

As a Complaints Resolution Specialist, your primary responsibilities will include:

  • Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.
  • Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.
  • Developing formal and informal networks throughout the company to facilitate information gathering.
  • Proactively contacting investors and managing cases, setting expectations and delivering excellent customer service.
  • Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards.

Requirements

  • Detailed knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms.
  • Excellent communication and interpersonal skills.