Error Investigator and Resolutions Coordinator
3 days ago
As a Complaints Resolution Specialist, your primary responsibilities will include:
- Handling complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct.
- Using detailed knowledge and investigative skills to fully explore cases, providing expert advice when resolving complaints.
- Developing formal and informal networks throughout the company to facilitate information gathering.
- Proactively contacting investors and managing cases, setting expectations and delivering excellent customer service.
- Capturing all details and progress of a complaint, categorising it in accordance with business and FCA standards.
Requirements
- Detailed knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms.
- Excellent communication and interpersonal skills.
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Complaint Resolution Specialist
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