Technical Support Engineer

5 days ago


Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time

We are seeking a skilled Technical Support Engineer to play a pivotal role in supporting and enhancing our core systems. With exciting projects on the horizon, you will actively contribute to improving our software applications while tackling various challenges of a continually growing business.

Ideal candidates will bring experience working on software-related projects, preferably with experience configuring, testing, and supporting the Finova Core banking software or an equivalent banking platform.

You will need to be able to think quickly, handle multiple problems simultaneously, and be confident in investigating issues from data to software bugs as well as hardware or software configuration issues. You will work closely with 3rd party suppliers to manage software updates and incidents.

This is a fast-paced and varied role in a rapidly evolving, forward-thinking organisation, with ample opportunities to make an impact and develop your skills as we grow.

Responsibilities
  • Configure, update, and test software applications.
  • Diagnose and resolve application issues and errors.
  • Communicate with developers, vendors, and other IT staff to coordinate fixes and enhancements.
  • Evaluate complex or urgent issues and escalate them to senior team members.
  • Document and report application performance, incidents, and feedback.


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