Technical Support Engineer

3 weeks ago


Glasgow, Glasgow City, United Kingdom Workonblockchain Full time

We are seeking a highly skilled Technical Support Engineer to join our team at McQueens Dairies. As a key member of our IT department, you will play a crucial role in supporting our customers and ensuring high-quality service delivery.

About the Role

This is an exciting opportunity to work with cutting-edge technology, including Microsoft 365, Azure, and Windows 10 & 11 clients. You will be responsible for monitoring and maintaining our Azure resources, configuring and managing Azure Virtual Machines and Azure Virtual Desktop environments.

As a Technical Support Engineer, you will serve as an escalation point for 1st and 2nd line engineers, assisting in incident resolution and project implementation. You will also conduct customer site visits to provide assistance with incident resolution and customer interaction, both remotely and onsite.

Key Responsibilities
  • Maintain optimal performance and reliability of Azure resources
  • Configure and manage Azure Virtual Machines and Azure Virtual Desktop environments
  • Assist in incident resolution and project implementation
  • Conduct customer site visits to provide assistance with incident resolution and customer interaction

The successful candidate will have strong working knowledge of Microsoft technologies, experience supporting Windows 10 & 11 clients, and familiarity with Azure resources, especially in monitoring and maintaining VMs, storage, networking, and databases. Knowledge in Azure Virtual Desktop configuration and management is also essential.

What We Offer

We offer a competitive salary range of £30,000 - £40,000 per year, depending on experience. This is an excellent opportunity to grow your career in a dynamic and innovative company like McQueens Dairies. If you are a motivated and proactive individual who is driven by a desire for continuous improvement, we would love to hear from you.



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