Application Support Specialist

3 days ago


Glasgow, Glasgow City, United Kingdom The Mortgage Lender (TML) Full time
About The Mortgage Lender (TML)

We're a forward-thinking organization that's revolutionizing the mortgage market by providing flexible and competitive products to help more people achieve their homeownership goals. Our vision is to transform how we do business, and we're seeking an Application Support Specialist to play a pivotal role in shaping our digital future.

This exciting opportunity will see you troubleshoot and provide support through in-depth analysis of any issues that may arise, including software bugs, data issues, and user problems. You'll be responsible for configuring, updating, and testing key applications as we undergo significant changes and upgrades to our platform over the next 6-12 months.

Key Responsibilities:

  • Software Configuration and Testing: Configure, update, and test software applications to ensure seamless functionality.
  • Troubleshooting and Resolution: Diagnose and resolve application issues and errors efficiently.
  • Collaboration and Communication: Communicate with developers, vendors, and other IT staff within the wider group to coordinate fixes and enhancements.
  • Incident Escalation: Escalate complex or urgent issues to senior members of the team for timely resolution.

A successful candidate will also perform testing on essential software upgrades to ensure that changes to the systems are viable for use before handing them over to business teams and the UAT team. They will need to have experience with SQL to query and understand data, as well as the ability to communicate and liaise with third-party stakeholders to manage updates and incidents.

This is a fast-paced and varied role in a rapidly evolving organization, with ample opportunities to make an impact and develop skills as we grow.



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