Software Application Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom Dayforce Full time
About Dayforce

Dayforce is a global human capital management company, providing innovative solutions to businesses across the globe. With operations in North America, Europe, Middle East, Africa (EMEA), and Asia Pacific Japan (APJ) regions, we deliver cutting-edge technology to drive efficiency, productivity, and compliance for the global workforce.

We are committed to making work life better for our employees, customers, partners, and communities globally, as reflected in our brand promise, Makes Work Life BetterTM.

As a remote-friendly employer, we believe that work should not be limited by geographical boundaries. For this role, we welcome applications from talented individuals located in Glasgow or anywhere else in the world.

About the Role

The Software Application Specialist will play a crucial role in delivering business-to-business application support to Dayforce's Major Market clients. This position involves working closely with our large market accounts using Dayforce, combining technical and functional problem-solving skills with a keen business sense to deliver exceptional client-focused support.

Key Responsibilities
  • Project Management Approach: Employ a project management mindset to meet tight deadlines, focusing on product performance-related issues and providing recommendations that consider broader client impact.
  • Client Satisfaction: Maintain the highest level of client satisfaction and engagement by offering proactive support, consistently exceeding expectations, and fostering strong client relationships.
  • Training and Development: Produce high-quality training material and devise creative solutions to address complex issues.
  • Monitoring Client Environments: Regularly monitor client production environments to ensure optimal performance.
  • Defect Reproduction and Documentation: Accurately reproduce and document software defects experienced by Enterprise clients due to corner cases.
  • Operational Projects: Assist in a variety of operational projects, including client transitions to support, utilizing best practices in coordination with internal Dayforce teams, and enhancing the client support experience by resolving 'issues' versus 'incidents.'
Requirements and Qualifications

To succeed in this role, you will require:

  • A Bachelor's Degree in Computer Science, Engineering, or relevant software/computer-related fields.
  • Typically, 2+ years of software/application support experience in a fast-paced challenging environment.
  • Strong proficiency with SQL and understanding of relational database systems.
  • Superior communication, organizational, project management, and problem-solving skills.
  • Familiarity with Microsoft Server Technology (e.g., Windows / SQL Server).
  • Ability to work flexible hours and willingness to work on-call if required.
PREFERRED QUALIFICATIONS
  • Experience supporting HRMS, Payroll, or Workforce Management applications.
  • Completion of Payroll Compliance Legislation or Payroll Fundamentals.
  • French, German, or Spanish language skills.
  • Silverlight/HTML.
What's in it for you?

At Dayforce, we value diversity and encourage personal and professional growth. Our comprehensive wellness initiatives, competitive pay and benefits, and commitment to community impact make us an attractive employer. We offer opportunities for volunteer days, charitable giving through Dayforce Cares, and recognition programs. Join us and thrive in your career and personal life.



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