Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our Application Services team. As a key member of our team, you will be responsible for providing technical support and assistance to customers, ensuring they receive the best possible service.
About Us:
At Leidos, we are passionate about delivering innovative solutions that make a real difference in people's lives. We work with government agencies, commercial clients, and other organizations to develop and implement cutting-edge technology that improves public safety, healthcare, and transportation systems.
Responsibilities:
- Provide technical support and assistance to customers via phone, email, or in-person visits.
- Troubleshoot and resolve complex technical issues related to software applications, hardware devices, and network connectivity.
- Collaborate with cross-functional teams to identify and address customer needs and concerns.
- Develop and maintain comprehensive knowledge of application software, hardware, and network technologies.
- Communicate effectively with customers, colleagues, and stakeholders to ensure seamless service delivery.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 2 years of experience in technical support or a related field.
- Excellent communication, problem-solving, and analytical skills.
- Familiarity with software applications, hardware devices, and network technologies.
Benefits:
- Competitive salary: $65,000 - $85,000 per year.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The chance to work on high-profile projects that make a real difference in people's lives.
What We Offer:
Leidos is committed to creating a diverse and inclusive workplace culture where employees feel valued, respected, and empowered to succeed. We offer a range of benefits and programs designed to support your physical, emotional, and financial well-being.
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