Technical Support Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

Job Overview

The Arnold Clark Group is seeking an experienced Technical Support Specialist to join our Digital department in Glasgow.

As a 2nd Line Analyst, you will be responsible for providing technical support to our employees across the UK via various communication channels.

Key Responsibilities:

  • Provide 2nd line user, hardware, software, and network support to our employees.
  • Act as Incident Comms Manager and Escalation / Queue Manager on a rotational basis.
  • Identify and manage incidents and requests, liaising with third-party suppliers.
  • Train and mentor our 1st line support team.
  • Write and update technical information.
  • Work with 3rd line teams to resolve incidents.

Requirements:

  • Over 2 years' IT support experience.
  • Experience of computer hardware/software troubleshooting and problem solving in an MS Windows environment.
  • Good knowledge of Active Directory user/group management.
  • Understanding of LAN/WAN technologies – TCP/IP, Ethernet, ADSL, VPN etc.
  • A strong focus on service delivery and customer satisfaction.
  • Attention to detail with a methodical and thorough approach to work.
  • Ability to stay calm under pressure.
  • Strong written and communication skills.
  • Ability to work as part of a team.
  • High levels of organization with excellent communication skills.
  • Great time management skills and the ability to prioritize multiple responsibilities.

Estimated Salary Range: £30,000 - £40,000 per annum


  • Technical Specialist

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full time

    Job DescriptionTechnical SpecialistTechnical Resource Solutions Ltd is seeking a skilled Technical Specialist to join our team in Glasgow.We offer a competitive salary of £34,000 - £40,000 + Overtime (£50K OTE) + Door to Door Pay + OEM Training + Van + Specialist Tools + Laptop + Phone.This is a great opportunity to develop expertise in a technically...


  • Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Ltd Full time

    Job OverviewTechnical Service SpecialistWe are seeking an experienced Technical Service Specialist to join our team at Technical Resource Solutions Ltd.Key Responsibilities:Provide exceptional technical support to our customersCollaborate with cross-functional teams to resolve complex technical issuesDevelop and maintain in-depth knowledge of OEM products...


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full time

    Technical Sales SpecialistThis role involves working closely with the sales team to support the bid process. As a Technical Sales Specialist, you will be responsible for liaising with customers on technical requirements, reviewing sales enquiries, and producing quotations. You will also be involved in controlling all contractual documentation throughout the...

  • Technical Specialist

    4 weeks ago


    Glasgow, Glasgow City, United Kingdom Technical Resource Solutions Full time

    Job Summary:Technical Resource Solutions is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for diagnosing and repairing diesel engines and transmission systems across a range of equipment.Key Responsibilities:Diagnose and repair diesel engines and transmission systemsReassemble engines,...


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Full time

    The role of a Technical Maintenance Specialist is an exciting opportunity to join a leading manufacturer in Glasgow. With a focus on planned and preventative maintenance, this position offers the chance to work with production equipment and contribute to the company's success.Job DescriptionAs a Technical Maintenance Specialist, you will be responsible for...


  • Glasgow, Glasgow City, United Kingdom Fujitsu Full time

    Technical Support SpecialistFujitsu is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical support for all aspects of the IS training delivery solution.Key Responsibilities:Provide technical support for desktops, laptops, and mobile devicesTroubleshoot and...


  • Glasgow, Glasgow City, United Kingdom Getronics Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team in Glasgow. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.


  • Glasgow, Glasgow City, United Kingdom Rise Technical Recruitment Limited Full time

    Service Engineer OpportunityWe are seeking a skilled Service Engineer to join our team at Rise Technical Recruitment Limited. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Central Belt, Scotland.Key Benefits:Competitive salary of £38,000£3,500 travel allowanceDoor-to-door...


  • Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full time

    Job OpportunityGlasgow Guarantee Recruitment is seeking a skilled and motivated individual to join our team as a Technical Support Specialist. This role involves providing technical support to teaching and learning, including the safe use and maintenance of fixed machinery and equipment, safe storage and servicing of general school equipment and chemicals...


  • Glasgow, Glasgow City, United Kingdom Arnold Clark Group Full time

    Technical Support RoleWe're seeking an experienced Technical Support Specialist to join our Digital department at Arnold Clark Group.About the roleThe IT department is responsible for delivering technical solutions across our business.As a Technical Support Specialist, you'll have substantial experience of working in a busy IT Support Desk environment,...


  • Glasgow, Glasgow City, United Kingdom HSB Technical Ltd Full time

    About the RoleWe are seeking an experienced Senior Technical Instrumentation Specialist to join our team at HSB Technical Ltd. In this role, you will be responsible for ensuring the safe and efficient installation of instrumentation systems across various projects.


  • Glasgow, Glasgow City, United Kingdom Bell Integration Full time

    Job OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering 'how to' questions and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...


  • Glasgow, Glasgow City, United Kingdom Springboard Worldwide Full time

    Service EngineerWe are seeking a skilled Technical Support Specialist to join our team at Springboard Worldwide. Our client is a leading provider of systems, products, and services to manufacturing and engineering companies.The successful candidate will have experience in a Mechanical Engineering environment and be able to provide technical information and...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Construction Technical Support SpecialistJob Summary: We are seeking a skilled Construction Technical Support Specialist to join our team at CBW Staffing Solutions. As a key member of our team, you will provide technical support to our clients in the renewable energy sector.Key Responsibilities:* Provide technical assistance to clients with...


  • Glasgow, Glasgow City, United Kingdom Bell Integration Full time

    Job OverviewThe EUS Technical Support Specialist will provide on-site IT support to customers, answering technical questions, and offering efficient solutions. They will also have experience with datacentre or server rooms, including network and server support.Key ResponsibilitiesThe role involves providing face-to-face first line and second line support,...


  • Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

    Job Title: Construction Technical Support SpecialistJob Summary: We are seeking a skilled Construction Technical Support Specialist to join our team at CBW Staffing Solutions. As a key member of our team, you will provide technical support to our clients in the construction industry.Key Responsibilities:Oversee the heating installation helpdesk and receive...


  • Glasgow, Glasgow City, United Kingdom Glasgow Full time

    Job DescriptionAs a Technical Support Specialist at Glasgow City Council, you will provide technical assistance to the Design and Technology department and work flexibly throughout the school in various technician disciplines. Your key responsibilities will include providing efficient technical support services to Design and Technology, Science, and Digital...


  • Glasgow, Glasgow City, United Kingdom Lenovo Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our Infrastructure Solutions Group (ISG) team at Lenovo. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, collaborating with internal teams to resolve complex technical issues, and contributing to the growth and...


  • Glasgow, Glasgow City, United Kingdom Exail Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Exail in Aberdeen, UK.Key Responsibilities:Provide exceptional customer support through remote and on-site interactions.Analyze and resolve technical issues related to our products.Document and track customer requests and claims.Collaborate with internal teams to...


  • Glasgow, Glasgow City, United Kingdom Ernest Gordon Recruitment Limited Full time

    **Company Overview**">Ernest Gordon Recruitment Limited specializes in the renewable energy sector, providing technology and equipment to offshore wind farms worldwide.">Salary: £35,000 - £40,000 per annum + progression and company benefits.">Job Description:**">We are seeking a Junior Electrical Engineer to join our specialist team, providing technical...