Technical Support Specialist
1 month ago
Job Overview
The Arnold Clark Group is seeking an experienced Technical Support Specialist to join our Digital department in Glasgow.
As a 2nd Line Analyst, you will be responsible for providing technical support to our employees across the UK via various communication channels.
Key Responsibilities:
- Provide 2nd line user, hardware, software, and network support to our employees.
- Act as Incident Comms Manager and Escalation / Queue Manager on a rotational basis.
- Identify and manage incidents and requests, liaising with third-party suppliers.
- Train and mentor our 1st line support team.
- Write and update technical information.
- Work with 3rd line teams to resolve incidents.
Requirements:
- Over 2 years' IT support experience.
- Experience of computer hardware/software troubleshooting and problem solving in an MS Windows environment.
- Good knowledge of Active Directory user/group management.
- Understanding of LAN/WAN technologies – TCP/IP, Ethernet, ADSL, VPN etc.
- A strong focus on service delivery and customer satisfaction.
- Attention to detail with a methodical and thorough approach to work.
- Ability to stay calm under pressure.
- Strong written and communication skills.
- Ability to work as part of a team.
- High levels of organization with excellent communication skills.
- Great time management skills and the ability to prioritize multiple responsibilities.
Estimated Salary Range: £30,000 - £40,000 per annum
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