Technical Support Specialist

11 hours ago


Glasgow, Glasgow City, United Kingdom Resource Data Management Ltd Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at Resource Data Management (RDM) Ltd in Glasgow. This role involves managing and processing customer returns, repairs, and exchanges according to company policies.

About the Role:
  • Manage customer returns, repairs, and exchanges efficiently.
  • Coordinate with internal teams to ensure timely handling of returned goods.
  • Provide excellent customer service by resolving issues and answering inquiries in a timely manner.
Key Responsibilities:
  1. Process customer returns, repairs, and exchanges promptly and professionally.
  2. Collaborate with support, sales, logistics, and engineering departments to ensure smooth operations.
  3. Offer top-notch customer service by addressing queries and resolving issues swiftly.
Salary and Benefits:

The successful candidate can expect a competitive salary of £25,000 - £30,000 per annum, plus benefits package with optional healthcare.

What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • Professional training and support to enhance your skills and expertise.
About Us:

Resource Data Management (RDM) Ltd is a leading provider of Energy Management, Refrigeration, and Building Control Solutions. Our team thrives on innovation, customer focus, and delivering outstanding service.



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