Complaints Resolution Specialist

3 days ago


Glasgow, Glasgow City, United Kingdom Optical Express Group Full time

Job Title: Complaints Resolution Specialist

Location: Glasgow City Centre, Scotland

Working Hours: 40 hours per week, office based

Salary and Benefits: £28,000 - £32,000 per annum + benefits package

We strive for excellence in patient care and outcomes, and we need your help to achieve this. As a key member of our Clinical Services team, you will work closely with colleagues to resolve patient queries and complaints efficiently and effectively.

Key aspects of the job include:

Key Responsibilities:

  • Collaborating with the Patient Care Manager to respond to patient concerns and complaints
  • Ensuring timely resolution of patient queries and complaints, in line with company policies
  • Contributing to continuous quality improvement initiatives, focusing on patient satisfaction and experience

Required Skills and Qualifications:

  • Previous experience in customer-facing roles, particularly in handling complaints and queries
  • Strong communication and interpersonal skills
  • Able to work under pressure, manage competing priorities, and meet deadlines
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook

Join us in our mission to deliver exceptional patient care and experiences, and discover the opportunities for growth and development within our organisation.



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