Complaints Senior Lead

3 days ago


Glasgow, Glasgow City, United Kingdom Global Highland Full time
Job Title: Senior Gas Team Leader Position

Estimated Salary: £50,000 - £60,000 per annum.

Company Overview:

Global Highland is a local authority located in Aberdeen, seeking a Senior Team Leader for the Gas Central Heating Team. The successful candidate will be responsible for managing a multi-skilled workforce and ensuring high standards of service delivery.

Job Description:
  1. Lead a team of gas registered engineers, joiners, electricians, and subcontractors to deliver exceptional results in gas central heating systems and repairs.
  2. Supervise the supply of materials from workshops to various maintenance and contract works in housing for gas central heating systems and repairs.
  3. Participate in investigations into concerns or complaints raised about standards of service or work.
  4. Liaise with colleagues to ensure complaints are appropriately investigated and responded to.
  5. Attend meetings with contractors, specialist firms, services, and other local authority bodies as required.

To be successful in this role, you should have:

  1. A knowledge of social housing stock and construction methods.
  2. A good understanding of building regulations and asbestos-related regulations.
  3. Excellent IT skills, including Microsoft Outlook, Teams, and Word.

Essential Requirements:

  1. Gas Safe Registered and familiar with current regulations.
  2. Ability to conduct risk assessments and method statements.
  3. Driving License and SMSTS certification.


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